Agricultural Support Specialist
1 week ago
Brandt is a leading provider of agricultural equipment in the industry. We are seeking an experienced Product Support Representative to join our team in Regina, SK.
This role involves providing exceptional customer support, responding to parts pricing inquiries, and accurately fulfilling parts order requests. The ideal candidate will have experience in outbound calling, using multiple web applications, and be able to navigate various systems effectively.
We offer a comprehensive training program to ensure success in this position. Fluency in both French and English is considered an asset but not necessary. Various shifts are available to support our 24/7 Customer Service Centre.
Duties & Responsibilities- Initiate outbound sales calls to customers
- Respond to parts pricing inquiries from customers through phone, email, and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Provide parts support and assistance for other Brandt field staff members
- Work with multiple vendors to provide customers with various options to satisfy their parts requests
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail-oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement in order to respond to parts-related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fast-paced environment
- Strong written and verbal communication skills
- Previous experience in the agricultural industry would be considered an asset but not necessary
- Previous experience in outbound sales is an asset but not necessary
We estimate the salary range for this position to be around $55,000 - $65,000 per year, depending on experience.
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