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Personal Banking Associate

2 months ago

Gatineau, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time
About the Role

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and providing expert advice on our range of personal banking products and services.

Key Responsibilities
  • Customer Experience
    • Create a positive and memorable experience for every customer interaction, ensuring their needs are met and exceeded.
    • Act as a premier lobby leadership branch representative, engaging customers in conversations about advice, service, education, digital, and informational topics.
    • Use your ability to discover and advise on meeting/exceeding customer needs by asking curious questions.
    • Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
  • Product and Service Promotion
    • Educate and promote TD Bank products and services that align with customer needs, with a focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) and personal unsecured lending.
  • Problem Resolution
    • Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary.
  • Branch Maintenance
    • Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
  • Operational Support
    • Support the frontline with transactions, both cash and non-cash, as scheduled.
Requirements
  • Education and Experience
    • High School diploma and/or equivalent.
    • 1+ years of relevant experience in a customer-facing role.
  • Skills and Knowledge
    • Developed knowledge and skills to offer service and advice for a range of products and services.
    • Broad knowledge and understanding of the full product suite, services, and processes of the business area.
About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We are committed to delivering legendary customer experiences and are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.