Banking Advisor

1 week ago


Gatineau, Quebec, Canada National Bank Full time
Job Summary

As a Banking Advisor at National Bank, you will play a key role in providing exceptional client service and building lasting relationships with our customers. Your primary responsibility will be to greet clients, answer their questions, and help them use our banking applications and ATMs. You will also be responsible for listening to clients' needs and resolving complex situations, as well as providing advice and transaction solutions for Personal Banking clients. Additionally, you will work closely with a team of experts to ensure client satisfaction and engagement.

Key Responsibilities

Greet clients and answer their questions
Help clients use our banking applications and ATMs
Listen to clients' needs and resolve complex situations
Provide advice and transaction solutions for Personal Banking clients
Work closely with a team of experts to ensure client satisfaction and engagement
Ensure adherence to compliance and risk management rules

Requirements

Hold a college diploma (DEC) or equivalent
Customer service experience, inclusive attitude, and openness to diversity
Positive attitude and empathy for clients
Interest in technology and skilled in sharing knowledge
Ability to adapt to different situations

Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These benefits include health and wellness programs, flexible group insurance, a generous pension plan, and employee share ownership plan, among others.

About Us

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We value partnership, agility, and empowerment, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values.
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