Banking Advisor

4 weeks ago


Gatineau, Quebec, Canada National Bank Full time
Job Summary:

As a Banking Advisor at National Bank, you will play a key role in providing exceptional client service and building lasting relationships with our customers. You will be responsible for greeting clients, answering their questions, and helping them use our banking applications and ATMs. You will also listen to their needs and resolve complex situations, providing advice and transaction solutions for Personal Banking clients. Additionally, you will work with a team of experts to ensure client satisfaction and engagement, and refer clients to specialist colleagues for their specific needs.

Key Responsibilities:

Greet clients and answer their questions
Help clients use our banking applications and ATMs
Listen to clients' needs and resolve complex situations
Provide advice and transaction solutions for Personal Banking clients
Build lasting relationships with clients
Work with a team of experts to ensure client satisfaction and engagement
Refer clients to specialist colleagues for their specific needs
Ensure adherence to compliance and risk management rules

Requirements:

Hold a college diploma (DEC) or equivalent
Customer service experience, inclusive attitude, and openness to diversity
Positive attitude and empathy for clients
Interest in technology and skilled in sharing knowledge
Ability to adapt to different situations

Benefits:

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, an Employee Share Ownership Plan, an Employee and Family Assistance Program, preferential banking services, opportunities to get involved in community initiatives, telemedicine services, and a virtual sleep clinic.

About Us:

National Bank is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees and welcome all candidates who share our values.
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