Parking Attendant

4 weeks ago

Winnipeg, Manitoba, Canada Reimagined Parking Full time
Parking Attendant Job Description

As a Parking Attendant with Reimagined Parking, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies.

Key Responsibilities:
  • Assist customers who are unsure of how to pay for their parking
  • Deal with irate customers and solve issues to the best of your ability within the policy and framework set out for the site
  • Assist customers with the overall in/out process of parking
  • Process tickets and collect parking fees (cash, POS and validations)
  • Prepare shift reports and ticket sorting
  • Prepare shift bank deposit
  • Identify and report parking equipment deficiencies and safety concerns to direct supervisor
  • Litter pick up and now shoveling/salting (as required)
  • Other duties assigned
  • Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
  • Responsible for the collection of cash and front line revenues
  • Control all lot revenues and record keeping as it relates to work performed
  • Interact face to face with our customers
  • Ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
  • Control of all tools and equipment required to perform his/her duties
  • Must be organized
  • Make suggestions and recommendations relating to the way various jobs are performed
  • Consults with his/her supervisor or manager regarding items of relevance to the parking operation
  • Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
  • Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
  • In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
  • Act as a front line employee which is considered an extremely important function of this position
  • Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
  • Responsible for prioritization of various jobs with his/her supervisors/manager
  • Responsible for tracking levels of stocks as well as supplies
Requirements:
  • Strong command of the English language
  • Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
  • Basic knowledge of both desk/handheld POS parking equipment used at the site
  • High School Diploma or GED required
  • Basic Technical Education
  • Customer Service Experience required
  • Parking related Experience

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