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Data Services Consultant
2 months ago
About the Role:
We are seeking a highly skilled Consultant Data Services H/F to join our team at the Canadian Imperial Bank of Commerce. As a key member of our organization, you will play a critical role in driving business growth and excellence through data-driven insights and strategic decision-making.
Key Responsibilities:
- Partner with internal strategy groups, external service suppliers, and cross-functional areas of the bank to develop and implement data-driven strategies.
- Monitor and analyze champion/challenger and segment performance via data queries, observation, and front-line staff feedback.
- Create targeted contact strategies for different segments of clients to enhance the client experience and reduce loan losses and costs.
- Liaise with external service suppliers to resolve problems/inquiries and provide key support to front-line staff.
- Lead projects of a moderate level of complexity to enhance and upgrade new and existing processes and technologies.
Requirements:
- Strong collections knowledge in portfolio management, dialer strategies, and segmentation logic.
- Excellent analytical thinking, business effectiveness, client service, communication, detail-oriented, process improvement, relationship management, and teamwork skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong communication and interpersonal skills.
What We Offer:
- A competitive salary and incentive pay.
- A comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan.
- A vacation offering and wellbeing support.
- MomentMakers, our social, points-based recognition program.
Eligibility:
Candidates must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.