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Data Services Consultant

2 months ago


Toronto, Ontario, Canada Canadian Imperial Bank of Commerce Full time
Job Title: Consultant Data Services H/F

About the Role:

We are seeking a highly skilled Consultant Data Services H/F to join our team at the Canadian Imperial Bank of Commerce. As a key member of our organization, you will play a critical role in driving business growth and excellence through data-driven insights and strategic decision-making.

Key Responsibilities:

  • Partner with internal strategy groups, external service suppliers, and cross-functional areas of the bank to develop and implement data-driven strategies.
  • Monitor and analyze champion/challenger and segment performance via data queries, observation, and front-line staff feedback.
  • Create targeted contact strategies for different segments of clients to enhance the client experience and reduce loan losses and costs.
  • Liaise with external service suppliers to resolve problems/inquiries and provide key support to front-line staff.
  • Lead projects of a moderate level of complexity to enhance and upgrade new and existing processes and technologies.

Requirements:

  • Strong collections knowledge in portfolio management, dialer strategies, and segmentation logic.
  • Excellent analytical thinking, business effectiveness, client service, communication, detail-oriented, process improvement, relationship management, and teamwork skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong communication and interpersonal skills.

What We Offer:

  • A competitive salary and incentive pay.
  • A comprehensive benefits program, including a defined benefit pension plan and employee share purchase plan.
  • A vacation offering and wellbeing support.
  • MomentMakers, our social, points-based recognition program.

Eligibility:

Candidates must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit.