Automation Equipment Service Specialist

4 weeks ago

Vaughan, Ontario, Canada ATS Automation Full time
Job Summary

ATS Automation is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue. You will work closely with customers to understand their needs and provide solutions that meet their requirements.

Key Responsibilities
  • Troubleshoot mechanical equipment at customer facilities, diagnosing problems and making necessary adjustments to bring equipment up to running status.
  • Perform customer training and correspond with customers via email, phone, and instant messaging/video calls.
  • Perform onsite preventative maintenance reviews and provide recommendations and quotes.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  • Support developing operating and troubleshooting knowledge of the operations team.
  • Review/suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  • Make recommendations to repair/replace only items that require repair/replacement.
  • Travel to both domestic and international customer locations for short and long-term support, with on-call availability (up to 80% during service rotation per year).
  • Lead on-site teams and liaison with customer and ATS Project Managers.
  • Coordinate 3rd party vendors and assist in resolving technical issues as required.
  • Follow ATS and customer plant and safety regulations while at their facility.
  • Complete detailed Service Reports for services provided in a timely manner and submit to the appropriate people.
  • Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  • Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  • Facilitate warranty/non-warranty claims with the customer.
  • Coordinate service projects, including team meetings, schedules, and financials as required.
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  • Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  • Responsible for meeting or exceeding customer expectations in an efficient manner.
  • Fill out daily site reports and safety checklists.
  • Perform Toolmaker duties during integration into systems build.
  • Act as an ambassador for ATS, ensuring that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
  • Adhere to all health and safety rules and procedures.
Qualifications

Education

  • A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or equivalent. Design experience is an asset.

Experience

  • A minimum of five years of experience servicing or building high-speed automation systems.
  • Experience with pneumatic and hydraulic systems, in particular, debug and build of pneumatic leak test circuits.
  • Experience with checking alignment of tooling, positioning of sensors, and levelling of equipment.
  • Ability to work effectively in fast-paced multitasking environments with multiple stakeholders.
  • Takes initiative, innovative, and has a keen attention to detail.
  • Experience working independently or as part of a team.
  • Ability to communicate in a written and verbal manner effectively.
  • Ability to read drawings, reference manuals, and systems instruction guides with little to no assistance.
  • Ability to quickly gain knowledge to readily troubleshoot systems.
  • Experience and proficiency with Microsoft Office applications.

Why Join ATS Automation?

  • Be a part of an engaged, empowered, and innovative global workforce.
  • We offer a robust total rewards package, including competitive starting salaries, comprehensive health and dental benefits, overtime pay, employee bonus, RSP matching, and Employee Share Purchase Program.
  • We provide awesome work perks, such as treat days, gourmet coffee and beverages, employee referral bonuses, and lots more.
  • We are intentional about your professional growth and development through internal career opportunities and our educational reimbursement program.

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005, and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.

If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply.

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