Technical Support Specialist

2 weeks ago

Brampton, Ontario, Canada Canada Micro Services Incorporated Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Canada Micro Services Incorporated. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Requirements:

  • 1 year to less than 2 years of experience in a technical support role
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Computer and technology knowledge, including Information Technology Infrastructure Library (ITIL) and Shell script
  • Experience with MAC, Linux, Unix, Device drivers, Networking software, Networking hardware, Extranet, Intranet, Internet, Servers, Desktop applications, File management software, Word processing software, Presentation software, Mail server software, Communication software, IBM Lotus, MS Office, MS Windows, SQL, SharePoint, Spreadsheet, TCP/IP, Wireless networks

Work Environment:

  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

How to Apply: Please submit your application to us by email.

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