Subsidy Clerk

This is a permanent, full-time position with the Government of Nova Scotia, reporting to the Childcare Subsidy Manager. As a key team player, you will provide administrative support to the subsidy and licensing team, responding to a high volume of applications and inquiries from applicants, clients, staff, and other government departments.

Using your sound organizational skills and strong attention to detail, you will ensure the integrity of data, records, and services provided. Work is performed in a fast-paced, highly sensitive, confidential environment.

This is a perfect opportunity for you if you are attentive to detail, highly meticulous, and proficient with spreadsheets, report writing, and computer systems, including case management software and online applications and portals.

• Responding to requests and applications for programs and services, including requests for more information from childcare subsidy applicants, returning phone calls and emails, following up on inquiries to the department
• Entering applications into the database
• Providing general office administrative support to Licensing Services
• Retrieving complaints from the complaint line, following up on the complainants, and entering details into the AMANDA system
• Maintaining spreadsheets, data entry tracking forms, completing reports, as requested
• Periodically providing support to other departments to assist in staff coverage

To be considered for this opportunity, you have 4 years of related experience, or previous administrative experience in an office environment. An equivalent level of education, training, and experience will be considered.

You will possess strong organizational skills and customer service skills with an ability to plan and prioritize work. You have exceptional communication skills (written and verbal) with an ability to address and manage client dissatisfaction professionally and courteously.

You work well independently or as part of a team, depending on the nature of work involved. You have exceptional organizational skills when following procedures, ability to complete multiple tasks during times of high work volume, and client inquiries. You have excellent time management skills, identifying top priorities, and paying direct attention to critical tasks to ensure that deadlines are met.

For this position, your experience and competency in a computerized environment with proficient and accurate keyboarding and data entry skills are required. You will have experience adapting to rapidly evolving technologies and proficient in Microsoft Software products such as Word, Excel, Outlook, PowerPoint, and general Internet research.

You must also exercise sound judgment and maintain strict confidentiality.

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department-specific flexible working schedules