Business Systems Expert, Pulp Industry

7 days ago


Saanich, Canada Canfor Full time

About the Role:

We are seeking a skilled Business Systems Analyst to join our team at Canfor. As a key member of our organization, you will be responsible for supporting, improving, and implementing manufacturing systems across our operations.

Key Responsibilities:

  • Support and maintain business applications to ensure their availability, reliability, and performance.
  • Analyze and resolve production problems in a timely manner.
  • Monitor and troubleshoot support requests for systems supported and ensure adherence to service level agreements.
  • Collaborate with system vendors and internal resources to analyze and troubleshoot issues, provide recommendations for resolution, and follow through to testing and production implementation.
  • Work closely with users from the Canfor business unit to analyze and develop clear business requirements and lead projects to deliver enhancements to existing systems or to deliver net new applications.

Requirements:

  • A university degree (Business, Management Information Systems, or Computer Science) from a recognized university and/or technical diploma with systems and business experience.
  • 5 years of experience in supporting, implementing, and optimizing business systems either directly through systems support or indirectly through service desk/help desk involvement or other systems support activities.
  • Proven capability to accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional, and engaging.
  • Experience or familiarity with pulp manufacturing operations is desired.
  • Experience with Oracle Utilities Work and Asset Management (Synergen), Elixir, IP.21, Data Warehouse, Oracle and SQL Server databases, and reporting toolsets is preferred.


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