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IT Support Specialist

2 months ago

Toronto, Ontario, Canada Kinectrics Full time

About Kinectrics

Kinectrics is a leading company in the energy and utility industry, recognized for its commitment to innovation, growth, and employee development. We take pride in being a diverse and supportive workplace, where purpose and people are just as important as innovation and growth.

The Opportunity

We are seeking a highly skilled IT Support Specialist to join our Information Technology team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our employees, ensuring that our computer systems and networks are running smoothly and efficiently.

Key Responsibilities

  • Provide day-to-day technical support to employees, both on-site and remotely
  • Perform routine IT support and administrative duties, including hardware and software installation, testing, troubleshooting, and maintenance
  • Provide advice and training to employees on computer-related issues
  • Respond to customer inquiries and maintain good customer relations
  • Ensure customer satisfaction by following good quality and safety practices
  • Evaluate employee needs and recommend appropriate equipment and software configurations
  • Maintain, manage, troubleshoot, and upgrade computer systems for performance and security issues
  • Analyze helpdesk operations and advise on technical improvements
  • Lead discovery workshops to determine support issues and collect business requirements
  • Apply innovative technical solutions to eliminate manual processes and simplify workflows
  • Perform all duties in a safe manner, in compliance with Kinectrics policies and procedures

Requirements

  • Completion of high school plus additional specialized courses in computer science and/or computer technology
  • 1-3 years of related experience or equivalent advanced education in related areas
  • Previous experience in installing, testing, troubleshooting, and maintaining software and hardware products
  • Previous experience as a helpdesk support specialist and practical knowledge of helpdesk operations
  • Demonstrated trouble-shooting skills
  • Understanding of programming and scripting concepts
  • Ability to organize and prioritize tasks and projects
  • Knowledge of Office 365 products and administration
  • Good written and verbal communication skills
  • Ability to work independently and exercise discretion and judgment in resolving problems
  • Working proficiency with Microsoft Windows 10 and similar operating systems
  • Excellent analytical skills
  • Attention to detail and commitment to quality

What We Offer

  • A competitive total compensation package
  • A dynamic and entrepreneurial work culture
  • Opportunities for growth and development
  • A diverse and supportive workplace

Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.