Front Desk Representative

1 month ago


Edmonton, Alberta, Canada Holiday Inn Lloydminster, AB Full time
Job Title: Front Desk Clerk

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Holiday Inn Lloydminster, AB. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Guest Services: Greet and welcome guests, register them into the system, and provide accurate and timely information and services.
  • Reservations and Check-in/Check-out: Process reservations, check-in, and check-out guests, ensuring all necessary information is collected and accurate.
  • Communication: Respond to telephone and in-person inquiries, resolve guest complaints, and provide excellent customer service.
  • Cash Handling: Handle cash, credit card transactions, and maintain a house bank, making deposits and accurate reports daily.
  • Security and Safety: Ensure the security and safety of guests and hotel property, following all applicable Company Standard Operating Procedures.
Requirements:
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in a front desk or customer service role is an asset.
  • Skills: Excellent communication and interpersonal skills, basic computer skills, and ability to work in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team-Driven Culture: A team-driven culture that values collaboration and mutual respect.


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