Water Sales Consultant

7 days ago


Calgary, Alberta, Canada Trail Appliances Ltd Full time
Job Description:

We are seeking a dynamic and customer-focused individual to join our team as a Water Sales Consultant. In this role, you will handle customer service and sales inquiries, visit homes to test water quality and recommend suitable equipment, and coordinate appointments.

Key Responsibilities:
  • Handle incoming sales and support inquiries from phone calls, emails, web leads, Kinetico leads, Costco Program, and walk-in customers
  • Visit customer homes to test water quality and recommend appropriate equipment
  • Coordinate with the Mechanical Sales & Service Director to review and book appointments, ensuring they are appropriate and efficiently scheduled
Order Administration and Customer Service:
  • Enter orders, delivery, and installation requests promptly and accurately
  • Process customer payments in accordance with company policy
  • Retail backup documentation for important order details, such as water reports, installation notes, and mechanical room photographs
Sales Team Support and Display Maintenance:
  • Work the sales floor at various stores as scheduled by your manager, engaging with customers and providing assistance
  • Provide comprehensive support to the Retail and Builder sales teams in all aspects of water sales and customer support
  • Conduct training sessions for Retail and Builder Sales Consultants, offering ongoing assistance to ensure their success

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