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Research Programs and Services Coordinator

2 months ago


Kitchener, Ontario, Canada University of Waterloo Full time
Overview

The University of Waterloo Library is a dynamic and innovative hub for learning, research, and innovation. As a key partner in the university's mission, we strive to provide exceptional support to our diverse campus community. Our two main locations and three satellite spaces serve as interdisciplinary hubs, bringing together knowledge, expertise, and resources to drive academic excellence.

Responsibilities

We are seeking a highly skilled and motivated Research Programs and Services Coordinator to join our team. In this role, you will contribute to the delivery of research services, facilitate strategic communications, and implement knowledge and content management processes and tools.

  • Develop and deliver research workshops and stakeholder programming focused on research training, collaboration, and support.
  • Co-develop materials to complement or accompany workshops and programming.
  • Stay up-to-date with academic library research services trends and report regularly on findings.
  • Collaborate with the Communications Team to facilitate strategic communications.
  • Provide support for the development and implementation of services to meet existing and emerging researcher needs.
  • Manage LibGuides, a key user-facing application supporting research and learning, ensuring accessibility and usability best practices.
Knowledge and Content Management

You will be responsible for managing web content for the ISR departments, ensuring that internal and public-facing sites are effectively organized, accurate, relevant, and aligned with best practices and guidance from the Library's web and usability teams.

  • Orient and train staff on the use of collaboration and knowledge management tools such as SharePoint, Teams, and Confluence.
  • Coordinate cross-departmental knowledge management activities.
  • Stay current with knowledge management best practices and upgrade the Library's collaboration tools to provide effective guidance and support.
  • Troubleshoot and triage issues arising for staff in the use of knowledge management and collaboration tools.
  • Manage the information architecture of collaboration tools such as SharePoint and Confluence to align with knowledge management best practices.
Reference Service Delivery

You will participate in the Library's virtual reference services, assisting patrons via chat and/or email with locating, critically appraising, and using library resources and services.

  • Serve on the Team overseeing virtual reference services.
  • Serve as a member of the team providing in-person services at the Library's Adaptive Technology Centre.
  • Maintain awareness of library accessibility services and related technologies.
Qualifications

To be successful in this role, you will require:

  • Bachelor's degree or equivalent in education/experience.
  • Experience finding and synthesizing information and making recommendations to users.
  • Experience using library services and resources, preferably in an academic or public library setting.
  • Experience using collaboration and knowledge management tools such as SharePoint, Teams, and/or Confluence.
  • Experience organizing/coordinating user-facing programs or events.
  • Experience with communications best practices.
  • Experience managing web content.
  • Experience with Springshare's LibGuides content management platform.
  • Experience with basic productivity software (Microsoft 365).
  • Demonstrated ability to clearly and positively communicate complex concepts; excellent oral and written communication skills.
  • Outstanding interpersonal skills and good judgment, with a demonstrated ability to maintain respectful and constructive working relationships across multiple levels and diverse stakeholders.
  • Demonstrated ability to provide excellent customer service and interact with patrons in a respectful and sensitive manner.
  • Knowledge of current trends, best practices, tools, and technologies related to accessibility.
  • Ability and aptitude to learn and use new technologies to enhance and deliver services.
  • Demonstrated ability to independently, as well as collaboratively, lead, plan, coordinate, implement, and assess effective services, including managing multiple and simultaneous projects.
  • Demonstrated aptitude for organization and planning with proven ability to develop and implement procedures, workflows, and process improvements.
  • Proven ability to take initiative and manage multiple projects, priorities, and deadlines.
  • Demonstrated ability to keep current in areas of responsibility.
  • Proven problem-solving and critical thinking skills.
  • Familiarity with data visualization.
  • Inclusive design/universal design for learning and usability testing knowledge.
  • Knowledge of accessibility standards, including web accessibility standards and the Accessibility for Ontarians with Disabilities Act.