Guest Services Team Lead
14 hours ago
Pilot Company is a leading travel center network with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II, our company remains committed to its founding values, people-first culture, and giving back to the community.
We are an equal opportunity employer and welcome applicants from diverse backgrounds. Military veterans are encouraged to apply.
Job Overview
This role is responsible for supervising employees and general operations of the store. The ideal candidate will possess excellent customer service skills to respond to customer needs, be self-motivated, and assist managers with tasks to maintain facilities and ensure smooth operations.
Key Responsibilities
- SUPERVISE EMPLOYEES AND OVERSEE GENERAL OPERATIONS OF THE STORE
- DELIVER EXCELLENT CUSTOMER SERVICE TO RESPOND TO CUSTOMER NEEDS
- ASSIST MANAGERS WITH TASKS TO MAINTAIN FACILITIES AND ENSURE SMOOTH OPERATIONS
Requirements
- Prior experience or knowledge of retail operations
- Exceptional customer service skills to maintain a customer-focused culture
- Proficiency with calculator, computer, and other equipment
- Able to work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives
- Background check required
Benefits
- Fuel Discount
- Weekly Pay
- RRSP (for Full Time Employees)
- Extended Health Care Benefits (for Full Time Employees)
- AD&D Insurance (for Full Time Employees)
- Life Insurance (for Full Time Employees)
- Adoption Assistance
- Tuition Reimbursement
- Extensive Training Program
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