Guest Services Team Lead

14 hours ago


Greater Napanee, Ontario, Canada Pilot Company Full time

Pilot Company is a leading travel center network with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II, our company remains committed to its founding values, people-first culture, and giving back to the community.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. Military veterans are encouraged to apply.

Job Overview

This role is responsible for supervising employees and general operations of the store. The ideal candidate will possess excellent customer service skills to respond to customer needs, be self-motivated, and assist managers with tasks to maintain facilities and ensure smooth operations.

Key Responsibilities

  • SUPERVISE EMPLOYEES AND OVERSEE GENERAL OPERATIONS OF THE STORE
  • DELIVER EXCELLENT CUSTOMER SERVICE TO RESPOND TO CUSTOMER NEEDS
  • ASSIST MANAGERS WITH TASKS TO MAINTAIN FACILITIES AND ENSURE SMOOTH OPERATIONS

Requirements

  • Prior experience or knowledge of retail operations
  • Exceptional customer service skills to maintain a customer-focused culture
  • Proficiency with calculator, computer, and other equipment
  • Able to work as part of a team and interact with different levels, including hourly team members, customers, vendors, and corporate representatives
  • Background check required

Benefits

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program


  • Greater Napanee, Ontario, Canada Pilot Company Full time

    At Pilot Company, we're seeking a highly dedicated Guest Services Team Lead to join our team. This individual will be responsible for supervising employees and overseeing the general operations of our store. To succeed in this role, you'll need excellent customer service skills to respond to the needs of our customers, as well as be self-motivated and ready...


  • Greater Napanee, Ontario, Canada Pilot Company Full time

    Established in 1958, Pilot Company is a pioneering network of travel centers with over 30,000 dedicated team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces.Our energy and logistics division plays a vital role as a top supplier of fuel, boasting one of the largest tanker fleets and providing critical...


  • Greater Napanee, Ontario, Canada Pilot Company Full time

    Job Summary: We are seeking a skilled Guest Services Team Member to supervise employees and oversee the general operations of the store. The ideal candidate will possess excellent customer service skills, be self-motivated, and able to assist managers with tasks to maintain facilities and operations.Key Responsibilities:Supervise employees and manage store...


  • Greater Napanee, Ontario, Canada Mr. Chips Fish Place Full time

    Job Title: Food Service Team LeadAbout the Role:We are seeking a highly skilled Food Service Team Lead to join our team at Mr. Chips Fish Place. As a Food Service Team Lead, you will be responsible for supervising and co-ordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.Key...


  • Greater Napanee, Ontario, Canada DENNY'S RESTAURANTS Full time

    Job TitleFood Service Team Lead at Denny's RestaurantsAbout the JobWe are seeking an experienced Food Service Team Lead to join our team at Denny's Restaurants. The successful candidate will be responsible for leading a team of food service staff, ensuring that food and service meet quality control standards.Key ResponsibilitiesSupervise and co-ordinate...

  • Team Lead

    2 weeks ago


    Greater Napanee, Ontario, Canada KFCTaco BellPizza Hut Full time

    At KFC, we are seeking a highly motivated Team Lead to oversee the food preparation and service processes in our fast-paced kitchen environment.About the RoleThe Team Lead will be responsible for supervising and coordinating the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards. This role requires...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    Job Title: Food Service Supervisor - Lead Kitchen TeamAbout the Role:We are seeking an experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our kitchen staff, you will be responsible for leading a team of food service professionals to ensure exceptional customer service and high-quality food products.Salary: $60,000 -...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    Job SummaryAs a Food Service Supervisor at Tim Hortons, you will oversee the day-to-day operations of our food service team, ensuring exceptional customer service and product quality.ResponsibilitiesSupervise and coordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstablish methods to meet...


  • Greater Napanee, Ontario, Canada DENNY'S RESTAURANTS Full time

    Job Title: Food Service SupervisorJob Summary: We are seeking a skilled Food Service Supervisor to join our team at Denny's Restaurants. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our food meets the highest standards.Key...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    At Tim Hortons, we are seeking a skilled Food Service Supervisor to join our team. As a Food Service Supervisor, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food. You will also be responsible for training staff in job duties, sanitation, and safety procedures, as well as ensuring that food and...

  • Food Service Lead

    1 week ago


    Greater Napanee, Ontario, Canada Tim Hortons Full time

    Job OverviewWe are seeking a skilled Food Service Supervisor to join our team at Tim Hortons. In this role, you will be responsible for leading a team of food service staff to provide exceptional customer experiences.

  • Shift Team Lead

    1 week ago


    Greater Napanee, Ontario, Canada Domino's Pizza Full time

    About the RoleWe are seeking a highly motivated and organized Shift Team Lead to join our team at Domino’s Pizza. As a Shift Team Lead, you will play a key role in ensuring the smooth operation of our store during your shift.As a Shift Team Lead, you will be responsible for leading a team of staff members, including food service counter attendants and food...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    Delivering Exceptional Guest ExperiencesAt Tim Hortons, our Team Members are the face of our brand, and we're looking for individuals who share our passion for delivering exceptional guest experiences. As a Team Member, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their needs are met, and exceeding their...


  • Greater Napanee, Ontario, Canada GDI Integrated Facility Services - Goodyear Tire Full time

    About GDI Integrated Facility Services - Goodyear TireWe are a leading provider of integrated facility services in Canada, with a diverse portfolio of commercial, industrial, retail, recreational, educational, and food manufacturing facilities. Our team of 26,000 trained employees works across 17 locations, delivering exceptional cleaning and maintenance...


  • Greater Napanee, Ontario, Canada Pizzahut Full time

    Job SummaryWe are seeking a skilled Food Service Supervisor to lead our team at Guac Mexi Grill. This is an exciting opportunity for a motivated and experienced professional to join our fast-paced environment.Key ResponsibilitiesSupervise and Co-ordinate Activities: Oversee the preparation and portioning of food, ensuring high-quality standards are met.Train...

  • Shift Manager

    3 weeks ago


    Greater Napanee, Ontario, Canada KFCTaco BellPizza Hut Full time

    We are seeking a skilled Shift Manager - Team Lead to join our fast-paced restaurant team. In this role, you will be responsible for supervising and coordinating the activities of staff who prepare and portion food, as well as training staff in job duties, sanitation, and safety procedures.Key ResponsibilitiesSupervise and coordinate activities of staff who...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    Company OverviewEstablished in 1964, Tim Hortons is Canada's largest restaurant chain operating in the quick service industry. With nearly 4,000 restaurants across the country, we pride ourselves on serving Canada's favourite coffee and being part of the Canadian fabric.About the RoleWe are seeking a Customer Service Representative to join our team! As a key...


  • Greater Napanee, Ontario, Canada Domino's Pizza Full time

    Job SummaryWe are seeking a skilled Restaurant Team Lead to join our team at Domino's Pizza. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and fostering a positive work environment.About the RoleThe Restaurant Team Lead will oversee daily restaurant...


  • Greater Napanee, Ontario, Canada Tim Hortons Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. In this role, you will be the face of Tim Hortons, providing exceptional service to our guests and ensuring their experience is memorable and enjoyable.


  • Greater Napanee, Ontario, Canada KFCTaco BellPizza Hut Full time

    Job OverviewWe are seeking a Food Service Team Leader to join our team at KFC/Taco Bell/Pizza Hut. In this role, you will be responsible for leading a team of staff who prepare and portion food, ensuring that high-quality standards are met.The ideal candidate will have 7 months to less than 1 year of experience in a similar role and a non-university...