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Results-Driven Client Success Manager

1 week ago

Mississauga, Ontario, Canada Blue Ripple Group Full time

**Marketing Solutions**

 

We're Blue Ripple Group, a leading provider of marketing solutions designed to drive growth, retention, and revenue for our clients. As a Client Success Lead, you will play a critical role in helping financial advisors achieve their goals by leveraging our expertise in digital marketing.

 

Your responsibilities will include:

  • Managing client relationships, providing expert guidance and support to help financial advisors grow their AUM
  • Developing and executing comprehensive marketing strategies across multiple channels, including SEO, PPC, social media, content, email, and more
  • Overseeing multi-channel campaigns, monitoring KPIs to optimize strategies and drive results
  • Leading client meetings, providing insights, addressing concerns, and serving as a trusted advisor
  • Identifying upsell opportunities and connecting clients with additional services as needed
  • Collaborating with our creative, digital, and development teams to bring campaigns to life
  • Ensuring smooth project execution, meeting deadlines, staying within budgets, and delighting clients

 

To succeed in this role, you'll need:

  • 5+ years of experience in marketing, agency, or client management
  • 3+ years of digital marketing experience, including expertise in SEO, PPC, social media, email, and more
  • A hospitality mindset, characterized by high-touch service, proactive problem-solving, and client-first thinking
  • Deep industry knowledge, with a natural understanding of digital marketing
  • Exceptional communication skills, both verbal and written
  • Project management prowess, with the ability to juggle multiple clients and projects
  • Strategic thinking and data-driven decision-making