Customer Success Manager
2 weeks ago
With headquarters in Miami and offices spanning Canada, the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We're honored as Gartner's Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.
BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. In your role, you will work closely with our clients across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions.
**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON**
Provide ongoing account management, customer support and consulting to your portfolio of clients.
Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.
Bachelor's degree from a recognized institution.
~ Experience in account management in SaaS environment preferred
~5+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
~ Will oversee top-tier B2B clientele engaged in digital marketing and software solutions, ensuring their satisfaction and success.
~ Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
~ Able to understand private healthcare operations and workflows
~ At BoomerangFX, we believe in providing more than just a competitive salary and generous paid time off – we offer a unique opportunity to be part of a high growth, and game changing environment.
Competitive Salary and Benefits: We offer a competitive salary with a bonus component tailored to your skills and experience, along with comprehensive benefits that include health, dental, and vision coverage, retirement plans, and performance-based bonuses.
With a results-driven culture, you'll have opportunities to shine, grow, and reap the benefits of your contributions through generous performance-based incentives and advancement opportunities.
BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at recruitment@boomerangfx.
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