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Front Desk Night Auditor

2 months ago

Edmonton, Alberta, Canada Pomeroy Lodging LP Full time
Job Description

As a Night Auditor, you are accountable for accurately and timely balancing and closing the day's business, preparing the hotel for the next day's operation, and ensuring all our guests and employees' safety. You have the authority to exceed guest expectations and create a lasting positive impression on each guest. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest's experience warm, pleasant, and memorable.

Pomeroy Perks
  • Competitive wages and comprehensive Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Personal days: 5 per year after 90 days of continuous full-time employment.
  • Pomeroy Stay Travel Program.
Key Responsibilities
  • Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
  • Ensures the front desk, lobby, and guest entrance are 'picture-perfect' for optimal first impressions.
  • Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
  • Efficiently books guest reservations requested by phone, in person, or online.
  • Processes payment types such as room charges, cash, checks, debit, or credit and balances and process all credit card batches.
  • Completes daily auditing, balancing, and closing procedures accurately and efficiently.
Requirements
  • Previous experience in front desk, night audit, or in a hotel is an asset.
  • Advanced math and bookkeeping skills.
  • Proficient in English.
  • Tech-savvy.
Working Conditions

This position will include night shift any day of the week or weekend and the occasional day shift or afternoon or evening shift if needed. This position will require long periods of standing and may require lifting and bending. There will be mostly independent, unsupervised work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada's leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.