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Operations Customer Service Representative
2 months ago
Operations Customer Service Representative
About the Role
We are seeking a highly skilled and customer-focused Operations Customer Service Representative to join our team at Intelcom. As a key member of our delivery operations, you will play a critical role in ensuring the smooth delivery of packages to our customers.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to our clients, ensuring their needs are met and exceeded.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Delivery Operations
- Work closely with our delivery teams to ensure packages are delivered on time and in good condition.
- Monitor and manage delivery schedules, ensuring efficient and effective delivery operations.
- Communication
- Communicate effectively with customers, drivers, and other stakeholders to ensure seamless delivery operations.
- Provide regular updates to customers on the status of their packages.
Requirements
- Customer Service Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Delivery Operations Skills
- Knowledge of delivery operations and logistics.
- Ability to work independently and as part of a team.
- Technical Skills
- Proficiency in data entry and report production.
- Ability to work with various systems and technologies.
What We Offer
- Full-Time Opportunity
- 40 hours per week.
- Competitive Compensation and Benefits
- Competitive salary and benefits package.
- Opportunities for Growth and Development
- Opportunities for career advancement and professional growth.
About Intelcom
Intelcom is a leading last-mile carrier in the e-commerce sector, with a network of delivery centers across Canada. We are committed to building a culture of excellence and innovation, where our employees can grow and develop their careers.
