Residential Operations Leader

3 weeks ago

Toronto, Ontario, Canada GreenWin Full time

Job Title: Manager, Residential Operations



Job Summary:



The Manager, Residential Operations is a key position at GreenWin, responsible for the professional management and administration of an assigned portfolio of high-end residential properties.



Key Responsibilities:




  • Supervise and manage a team to drive results and achieve top performance.
  • Develop and implement building management processes to meet client requirements.
  • Conduct regular inspections of common areas, building exteriors, and landscaping of assigned properties.
  • Communicate effectively with residents, vendors, and other external parties in a timely manner.
  • Ensure effective and sustainable maintenance and repairs as required.
  • Plan and manage replacement of major capital expense items.
  • Approve invoices for services required to maintain the properties.
  • Ensure properties' performance meets or exceeds set goals.
  • Participate in the preparation of reports, budgets, and analysis of operating variances.
  • Institute collection procedures for late-paying tenant accounts.
  • Stay current with new technologies, systems, and procedures related to property management.
  • Create opportunities for cost-reductions through innovation and research.
  • Build sustainable relationships with staff, clients, stakeholders, and vendors.
  • Participate in meetings and offer recommendations/ideas on projects and processes.


Requirements:




  • Minimum five (5) years property management experience in residential high-end properties.
  • Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM, or related field.
  • Knowledge of applicable provincial and municipal legislation.
  • Computer literacy, including effective working skills of MS Office.
  • Prior managerial experience required.
  • Sound leadership, staff management, and teambuilding skills.
  • Effective written and verbal communication skills.
  • A well-defined sense of diplomacy, conflict resolution, and people management skills.
  • Highly flexible, with solid interpersonal skills.
  • Preferred ability to build and maintain lasting relationships with corporate departments and stakeholders.
  • Ability to follow through and complete overlapping projects.
  • High degree of resourcefulness, flexibility, and adaptability.
  • Strong customer service and troubleshooting skills.
  • Valid driver's license required.


Language: English

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