Cyber Security Account Growth Manager
11 hours ago
We are seeking a highly motivated and experienced Cyber Security Account Growth Manager to join our team. As a key member of our customer success department, you will be responsible for driving growth and adoption of our AI-powered cyber security solutions across our global customer base.
Our ideal candidate will have 3+ years of experience in a role that encompasses customer success, project management, business development, account management, client service or consulting. They should be able to effectively communicate with senior business professionals across every industry vertical and have strong time management skills, self-motivation and goal-orientation.
The successful candidate will have the ability to manage complex and crisis situations in a confident and calm manner, as well as excellent organizational and project management skills. Familiarity with enterprise networking technology or SaaS experience is a plus.
This role offers a competitive salary of $80,000 - $110,000 per year, depending on experience, along with opportunities for career growth and professional development.
Key Responsibilities:- Manage a portfolio of 35-45 existing Darktrace customers, ensuring they gain maximum utility from their Darktrace deployment and grow their Annual Recurring Revenue (ARR).
- Regularly conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
- Present, discuss and demonstrate Darktrace cyber threat defense solutions to CISOs and information security experts as required.
- Identify, nurture and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers' evolving use cases and needs.
- Analyze customer engagement levels to assess risk and execute action plans to progress account health.
- 3+ years of work experience in a role that encompasses customer success, project management, business development, account management, client service or consulting.
- Ability to manage complex and crisis situations in a confident and calm manner.
- Able to effectively communicate with senior business professionals across every industry vertical.
- Familiarity with enterprise networking technology or SaaS experience.
- Strong communication and presentation skills.
- Willing to travel to accounts across the region.
- Strong time management skills, self-motivation and goal-orientation.
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