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Network Service Operations Manager

2 months ago

Winnipeg, Manitoba, Canada CP Full time

Job Summary

We are seeking a highly skilled and experienced Network Service Operations Manager to join our team at CP. As a key member of our operations team, you will be responsible for supervising the department, establishing priorities, and allocating team workloads.

Key Responsibilities

  • Supervise and mentor a team of customer service representatives to ensure consistency in work and high-quality service delivery.
  • Support initiatives to decrease costs and enhance operational processes, ensuring adherence to Service Level Agreements (SLAs) for processing documents and requests.
  • Collaborate with Train and Engine staff to resolve shift-related issues and ensure efficient train operations.
  • Act as a contact point for addressing issues on the production floor, providing effective communication and problem-solving skills.

Requirements

  • Post-secondary education and at least 5 years of experience in leadership and customer service.
  • Competent in MS Office tools and effective communication, problem-solving, and capability to handle multiple tasks.
  • Railway experience is an asset, and the ability to perform well under pressure and handle conflict situations is essential.

What CP Has to Offer

  • A flexible and competitive benefits package.
  • A competitive company pension plan.
  • An Employee Share Purchase Plan.
  • A Performance Incentive Program.
  • An Annual Fitness Subsidy.
  • A Part-time Studies Program.