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Technical Support Specialist I, FME Form
2 months ago
Safe Software Inc. is seeking a highly skilled Technical Support Specialist I, FME Form to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, sharing your knowledge with FME users, and collaborating with our Product Managers to improve the FME Platform.
Key Responsibilities- Provide top-notch support to our customers, resolving their support cases efficiently and effectively.
- Share your knowledge with FME users by contributing to our FME Community Q&A Forums and Knowledge Base on the FME Support Center.
- Collaborate with our Product Managers to deliver effective product demos and proof-of-concepts.
- Deliver webinars that highlight FME's amazing capabilities.
- Help improve the FME Platform by collaborating with our Product Managers and our customers.
- Test and explore new features of FME in beta stages.
- Attend and present at local trade shows, events, and (on occasion) international conferences.
- Technical skills: Experience working with a broad range of data formats (i.e. GIS, CAD, databases, raster, JSON, XML, REST APIs/web/cloud services).
- Knowledge of common data challenges, such as schema management, validation, and filtering.
- Experience with ETL processes, and/or developing data integration workflows.
- Effective communication skills to articulate technical information in accessible language.
- Empathetic and customer-centric.
- Curious and eager to learn new technologies, systems and data formats that FME supports.
- Able to think critically and propose solutions to complex problems.
- Able to collaborate effectively and exchange meaningful feedback.
- 1-2 years of previous experience working in technical support, technology consulting or relevant industry experience.
- Previous experience using FME Form and/or FME Flow.
- Significant consideration will be given to candidates familiar with CAD/BIM datasets and applications (such as AutoCAD, Bentley MicroStation, Revit, Indoor Mapping).
- Experience with GIS products (Esri ArcGIS, MapInfo, GeoMedia, GE Smallworld).
- Experience working with or administering databases (Oracle, SQL Server, PostgreSQL, Snowflake, DuckDB).
- Experience with 3D technology (Cesium, I3S, CityGML).
- Experience working with web services, applications and APIs (Amazon, Azure, MS Graph, AGOL, ArcGIS Portal,Cityworks and other asset management systems, content management systems).
- Exposure to programming and scripting languages (Python, JSON, SQL, XML).
- Experience writing or presenting technical content to a wide audience.
- Ability to speak a second language.
Safe Software Inc. is the creator and developer of FME — the data integration platform with the best support for spatial data worldwide. Over 10,000 organizations around the world use FME in industries like AEC, government, utilities, and transportation to maximize the value of their data.
Founded in 1993, Safe Software Inc. is headquartered in Surrey, BC with over 200 team members and counting. We're always looking for talented individuals with diverse backgrounds who are determined to learn and grow.
