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Automotive Mechanic
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Automotive Mechanic
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Service Advisor
2 months ago
We are seeking a highly motivated Service Advisor to join our Service team at Bruce Hyundai. As a Service Advisor, you will play a critical role in establishing great rapport with customers by offering consistently high levels of customer service, providing advice on services and repairs, and ensuring the smooth flow of work in the service department.
Key Responsibilities:- Customer Interaction: Greet customers and assess their automotive service needs, listen to customers and ask relevant questions to understand the issues with their vehicle.
- Service Recommendations: Advise customers on recommended automotive services and repair options, including costs and timeframes.
- Appointment Scheduling: Schedule automotive service appointments and follow up with customers as needed.
- Communication: Communicate with the parts department and technicians to ensure timely completion of repairs, provide customers with regular updates on the status of their vehicles.
- Record Keeping: Maintain accurate records of automotive services provided and ensure proper documentation is completed.
- Customer Satisfaction: Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner.
- Experience: 2+ years of experience in a customer service or sales role, automotive experience is considered an asset.
- Skills: Excellent communication and interpersonal skills, strong organizational and time management skills, ability to work in a fast-paced environment and prioritize tasks effectively.
- Education: High school diploma or equivalent required.
- Certifications: Valid driver's license and acceptable driving record.
- Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment.
- Career Growth Opportunities: We invest in your professional development for long-term success.
- Competitive Compensation and Benefits: We understand the value of your skills and hard work, that's why we offer a competitive compensation package and a comprehensive benefits program.
- Work-Life Balance: We understand the value of maintaining a healthy work-life balance, for full-time, permanent positions, we offer Paid Personal Days off in addition to Paid Vacation.
