Service Advisor

2 weeks ago

Middleton, Nova Scotia, Canada Bruce Chevrolet Buick GMC - Digby Full time

About the Role:

Bruce Chevrolet Buick GMC - Digby is seeking a highly motivated Service Advisor to join our Service team. In this role, you will be responsible for establishing great rapport with customers by offering consistently high levels of customer service and providing information regarding services, prices, applications, and warranties.

Key Responsibilities:

  • Greet customers and assess their automotive service needs
  • Listen to customers and ask relevant questions to understand the issues with their vehicle
  • Advise customers on recommended automotive services and repair options, including costs and timeframes
  • Schedule automotive service appointments and follow up with customers as needed
  • Communicate with the parts department and technicians to ensure timely completion of repairs
  • Provide customers with regular updates on the status of their vehicles
  • Maintain accurate records of automotive services provided and ensure proper documentation is completed
  • Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
  • Stay up-to-date on automotive products, services, and industry trends
  • Potential for gradual cross-training to assist Parts Department

Requirements:

  • 2+ years of experience in a customer service or sales role, automotive experience considered an asset
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficient in computer and data entry skills
  • Ability to work within Business Hours (Monday to Friday 8:00am to 5:00pm)
  • Valid driver's license and acceptable driving record

About Us:

Bruce Chevrolet Buick GMC - Digby is a leading automotive dealership that values integrity, honesty, and exceptional customer service. We offer a supportive team culture, career growth opportunities, competitive compensation and benefits, and a healthy work-life balance.

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