Automotive Service Expert
3 weeks ago
About the Role:
We are seeking a highly motivated Service Advisor to join our Service team at Bruce Hyundai.
Key Responsibilities:
- Greet customers and assess their automotive service needs.
- Listen to customers and ask relevant questions to understand the issues with their vehicle.
- Advise customers on recommended automotive services and repair options, including costs and timeframes.
- Schedule automotive service appointments and follow up with customers as needed.
- Communicate with the parts department and technicians to ensure timely completion of repairs.
- Provide customers with regular updates on the status of their vehicles.
- Maintain accurate records of automotive services provided and ensure proper documentation is completed.
- Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner.
- Stay up-to-date on automotive products, services, and industry trends.
Requirements:
- 2+ years of experience in a customer service or sales role, automotive experience is considered an asset.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in computer and data entry skills.
- Ability to work full-time hours, including weekends.
- Valid driver's license and acceptable driving record.
About Bruce Hyundai:
- Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment.
- Career Growth Opportunities: We invest in your professional development for long-term success.
- Competitive Compensation and Benefits: We understand the value of your skills and hard work. That's why we offer a competitive compensation package and a comprehensive benefits program.
- Work-Life Balance: We understand the value of maintaining a healthy work-life balance, for full-time, permanent positions, we offer Paid Personal Days off in addition to Paid Vacation
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