Home Support Team Lead

2 weeks ago

Toronto, Ontario, Canada Spectrum Health Care Full time
Job Overview

Spectrum Health Care, a renowned leader in home care services, is seeking an experienced Home Support Supervisor to join our dynamic team.

About the Role

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. As a Home Support Supervisor with Spectrum Health Care, you will be responsible for leading a team of Personal Support Workers (PSWs) in providing high-quality patient care in the comfort of their own homes.

Responsibilities
  • Lead a team of PSWs to provide skilled personal care to patients in their homes, ensuring exceptional service delivery and customer satisfaction.
  • Travel to patients' homes in community and facility settings, demonstrating adaptability and flexibility in your work schedule.
  • Collaborate effectively with multidisciplinary teams in community and facility settings, fostering strong relationships and open communication.
  • Assess patient needs and develop personalized plans of care, monitoring progress towards desired outcomes.
  • Manage staff performance, conducting regular appraisals and addressing any issues promptly and fairly.
  • Analyze feedback from patients and employees, maintaining awareness of key performance indicators such as caseload volume, staff turnover, occurrence rates, and satisfaction levels.
  • Ensure timely resolution of patient concerns and complaints, documenting all interactions and actions taken.
  • Promote Spectrum Health Care through participation in local healthcare or business committees and community events.
Requirements
  • Current registration with the Colleges of Nurses of Ontario in good standing (RN or RPN).
  • A minimum of three years' experience in progressive leadership roles, preferably in a community setting.
  • Exceptional interpersonal skills, enabling effective communication and conflict resolution.
  • Strong writing and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.
  • Excellent English language proficiency (additional languages considered an asset).
  • Solid knowledge of community nursing principles, practices, and methods, including program development, implementation, and evaluation.
  • A valid driver's license and access to a reliable vehicle.
  • Basic proficiency in Microsoft Office software, with the ability to learn proprietary systems.
What We Offer
  • A competitive salary range of $65,000 - $85,000 per year, commensurate with experience.
  • A comprehensive benefits package, including paid sick days, RRSP matching, and more.
  • Ongoing training and professional development opportunities, supporting your growth and career advancement.
  • A supportive work environment, emphasizing teamwork, diversity, equity, and inclusion.

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