Business Banking Support Manager

2 weeks ago


St Albert, Alberta, Canada CWB Full time
Overview

CWB is a leading financial institution dedicated to providing exceptional banking services to business owners in Canada. Our mission is to deliver proactive client experiences through personalized service, specialized expertise, and customized solutions.

Job Summary

We are seeking an experienced Business Banking Support Manager to join our team. As a key member of our Banking Support department, you will play a vital role in ensuring the smooth operation of our banking services, focusing on high-quality delivery, problem-solving, and employee development.

About the Role

The Senior Banking Support Officer will provide support across the Banking Support team, assisting with ongoing delivery of services to CWB Group and clients. Reporting to the Sr Manager, Banking Support, this role involves verifying reconciliations, payments, estate and registered products, customer onboarding, and maintenance.

This position requires a strong understanding of retail banking policies, procedures, laws, rules, regulations, and compliance requirements. Additionally, experience working within the financial sector and proficiency in T24 (Banking System) is preferred.

A successful candidate will possess excellent communication skills, attention to detail, and a people-first approach to delivering exceptional results.

Responsibilities
  • Verify reconciliations, payments, estate and registered products, and customer onboarding for cash management services
  • Lead problem-solving to provide solutions for complex requests and escalate as needed
  • Support and train Banking Support Officers with documentation and technical tools
  • Provide input for department managers regarding employee performance
  • Review and authorize work completed by Banking Support Officers as required
  • Maintain long-term document control and electronic reporting
Requirements

To be considered for this role, you must have:

  • High School Diploma required; Post-Secondary Education in Business, Finance, or a related field is an asset
  • Minimum 2 years of experience in operations within banking and centralized or support centers
  • Experience working within the financial sector is an asset
  • Proficiency in T24 (Banking System)
  • Intermediate to advanced skills in Microsoft Office applications (Word, Excel, Teams)
Benefits

CWB offers a comprehensive benefits package, including:

  • Hybrid work environments
  • Everyday flexibility
  • Generous company-funded health coverage
  • Health care spending account
  • A flexible wellness program
  • Generous time-away options
  • Career development opportunities
Salary Estimate

The estimated annual salary range for this position is $60,000 - $80,000 CAD, depending on location and experience.



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