Truck Service Operations Manager

6 days ago


St John's, Newfoundland and Labrador, Canada Universal Truck & Trailer Full time
Service Manager Position at Universal Truck and Trailer

We are Atlantic Canada's largest heavy-duty truck dealership, featuring state-of-the-art service bays in Southern New Brunswick and Prince Edward Island. As an authorized sales, service, parts, and warranty dealership for Freightliner and Western Star Trucks, we offer a unique opportunity to work with premium products.

About the Role

The successful candidate will lead our Truck and Trailer Shop team in Saint John, NB, ensuring exceptional customer service and exceeding expectations. Key responsibilities include:

  • Coordinate service work based on appointment and priority
  • Communicate service scope to technicians for accurate customer satisfaction
  • Support Service Advisors in scheduling duties by optimizing bay utilization
  • Maintain repair progress against estimates and update Service Advisors and customers on any changes
  • Verify warranty conditions are met
  • Quality-check completed Repair Orders (RO)
  • Coach technicians on work order tracking and related system functions
  • Ensure system accuracy reflects technician time
  • Minimize unbilled labor through diligent work scheduling and planning
  • Enforce company safety policies
Requirements

To succeed in this role, you must possess:

  • Relevant post-secondary education or equivalent industry experience
  • Mechanical aptitude
  • Energetic, enthusiastic, and team-oriented attitude
  • Exceptional organization, decision-making, and problem-solving abilities
  • Strong interpersonal, leadership, and coaching skills
  • Well-developed written and verbal communication skills
  • Computer skills (experience with Microsoft Excel is essential)
  • Commitment to quality, safety, and service
Salary and Benefits

This exciting opportunity comes with an estimated salary range of $60,000 - $80,000 per annum, depending on experience. Additionally, you can expect a comprehensive benefits package that includes health, dental, and vision coverage, as well as opportunities for professional growth and development within a dynamic team.



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