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Director of Application Portfolio Management
2 months ago
The Associate Director, Application Delivery and Operations is responsible for the strategic development and operation of Norton Rose Fulbright Canada LLP's application portfolio within the region and as part of the wider global network.
Key Responsibilities- Application Portfolio Management
- Plan, organize, and follow up on activities and improvements to the application portfolio.
- Leverage a team of direct reports to achieve strategic objectives.
- Delivery and Support
- Delivery and support of business solutions through implementation, development, and integration of new and existing systems.
- Ownership of the Canadian regional application portfolio.
- Team Management
- Manage a team of direct reports.
- Provide advice and recommendations on emerging technologies and trends.
- Operational Management
- Manage and provide direction for the application team in support of business operations.
- Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
- Knowledge Management
- Cultivate and disseminate knowledge of application-usage best practices.
- Develop and communicate training and documentation for end users.
- Business Analysis
- Review and analyze existing applications effectiveness and efficiency.
- Develop strategies for improving or leveraging these systems.
- Change Management
- Act as a key liaison with senior leadership to ensure that applications meet business requirements and systems goals.
- Review and approve change requests as a Change Advisory Board (CAB) member.
- Problem Management
- Conduct regular problem management meetings for tickets assigned to the Application Delivery team.
- Ensure service records and knowledge base articles are up to date.
- A Bachelors' Degree or higher with a technology focus, such as Computer Science, or equivalent combination of experience, education, and professional certifications.
- At least 15 years of experience in IT progressing from a developer/integrator/DBA.
- At least 10 years of experience in direct line resource management.
- Proven expertise skills in software development,.NET, SQL, and other integration technologies required.
- Achieved ITIL Foundation certification.
- Achieved PMP, CBAP, Agile, or other project management or business analysis certification is a benefit.
- SAP technology exposure is an asset.
- Experienced in the management of a geographically distributed team of highly technically skilled employees.
- Experienced in managing a critical and broad ranging applications function at a strategic, tactical and operational level within a large global organization.
- Experienced in managing senior stakeholders, ideally within a partnership or matrix structured organization.
- Highly effective at translating complex technical concepts to non-technical business stakeholders.
- Possesses strong business planning, analytical, and conceptual skills.
- Knowledge of legal industry technologies including document management, practice management, knowledge management and case management systems is highly desirable.
- Experience in implementing and supporting large technology systems.
- Can demonstrate the ability to perform at a high level within an ambiguous and dynamically evolving environment.
- Can demonstrate the experience and ability to work effectively as part of a strategic and operational leadership team.
- Experienced in budget creation, procurement and financial management best practices.
- Willingness and flexibility to work non-standard hours as required to support project and support activities.
- Deals effectively with conflicts and remains calm under pressure.
