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Appointment Coordinator
2 months ago
We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide exceptional customer experiences and to be the national leader in customer satisfaction.
Job Title: Appointment CoordinatorWe are seeking a highly organized and customer-focused individual to join our team as an Appointment Coordinator. In this role, you will be responsible for scheduling appointments, managing customer relationships, and ensuring seamless communication with our service department.
Key Responsibilities:- Schedule appointments and manage customer relationships to ensure high levels of customer satisfaction
- Review and confirm appointments to ensure accuracy and timeliness
- Communicate with customers to inform them of outstanding recalls or campaigns and book required appointments
- Offer alternative dates and times to customers who are unavailable for scheduled appointments
- Monitor incoming email appointments and book as necessary
- Conduct follow-ups with service customers to determine and document the quality of their visit
- Update customer information on file and report any customer complaints to the Service Manager
- 2 years of experience in customer relations
- Strong organizational and people skills
- Some knowledge of automotive equipment parts and accessories
- Good computer skills and ability to maintain records using a computerized appointment system
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A comprehensive extended health and dental plan
- Recognition and engagement events
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
