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Field Service Engineer

2 months ago

Québec, Quebec, Canada Loma Systems Full time
Job Title: Field Service Engineer

Loma Systems is seeking a highly skilled Field Service Engineer to join our team in the Greater Montreal, QC or Greater Quebec City, QC area. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the food and pharmaceutical industries.

Responsibilities:
  • Travel to customer sites to perform maintenance and repairs on our metal detection, X-ray, and check-weighing products.
  • Verify that equipment is operating at peak efficiency by performing calibration and testing.
  • Commission and test new equipment, perform preventative maintenance, and emergency service at customer sites.
  • Accurately document and report all service-related activities.
  • Promote sales of additional Loma product offerings.
  • Provide timely feedback on equipment reliability and design.
  • Maintain a satisfactory parts inventory and requisition additional parts as needed.
  • Exercise safe working practices and procedures at all times.
  • Conduct on-site training with customer personnel to ensure proper operation of equipment.
  • Hold meetings with customers, including scope and exit meetings.
  • Participate in the rotation of weekend on-call duties and after-hours phone support.
Qualifications:
  • High school diploma required; associates degree from a technical school preferred.
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required.
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field.
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Professional communication skills with the ability to resolve customer issues and defuse conflict.
  • Ability to work independently with little supervision while managing difficult and high-pressure customer situations.
Physical and Environmental Requirements:
  • Valid driver's license and good driving record required.
  • Ability to travel extensively (80% or more) as required to service customers.
  • Ability to work in tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis.
  • Ability to lift and/or move up to 60 lbs. regularly.

Loma Systems is an equal opportunity employer and welcomes applications from diverse candidates. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept. at to request assistance.