Product Support Representative Senior
2 weeks ago
About the Role:
As a Product Support Representative Senior at FIS Global, you will be responsible for providing in-depth product support to our clients. This involves taking incoming inquiries to resolve customer concerns related to the installation, operation, maintenance, or application of our products.
About the Team:
You will be part of a dynamic team that supports our trading and compliance application. Your role will involve working closely with internal teams, such as development and operations, to resolve client inquiries or issues.
Key Responsibilities:
- Provide end-user help desk support
- Handle client inquiries and resolve support issues
- Ensure that corporate KPIs are met
- Provide in-depth product support and research client issues with appropriate teams
- Troubleshoot problems with equipment or software applications and recommend corrective action
- Document client inquiries and recurring technical issues to support product quality and product development
- Perform other duties as assigned by the Support Manager
Requirements:
- 3 years of Support Desk/Client Services experience
- Experience troubleshooting and resolving client inquiries or issues with internal teams
- Strong organizational, communication (written and verbal), strategic, technical, analytical, problem-solving, time management, and multi-tasking skills
- Demonstrate professionalism, integrity, honesty, and commitment to company values
- Ability to work independently; self-motivated and able to work efficiently in a fast-paced environment
Added Bonus:
- Series 7 license – active or inactive
- Knowledge of FIS products
- Experience in compliance, trading, or securities
- CompTIA or Microsoft Certifications or comparable experience
What We Offer:
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
-
Product Support Representative Senior
1 week ago
Mississauga, Ontario, Canada FIS Global Full timeProduct Support Representative Senior: Provide in-depth product support to FIS clients, resolving customer concerns and collaborating with internal teams. About the role: As a Product Support Representative Senior, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during...
-
Product Support Representative Senior
2 weeks ago
Mississauga, Ontario, Canada FIS Global Full timeProduct Support Representative Senior FIS is a leading provider of financial technology solutions, and we're seeking a highly skilled Product Support Representative Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues. About the Role: Provide...
-
Product Support Representative Senior
2 weeks ago
Mississauga, Ontario, Canada Jobs for Humanity Full timeAbout the RoleWe are seeking a highly skilled Product Support Representative Senior to join our team at Jobs for Humanity. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality.About the TeamYou...
-
Product Support Representative Senior
2 weeks ago
Mississauga, Ontario, Canada Jobs for Humanity Full timeAbout the RoleWe are seeking a highly skilled Product Support Representative Senior to join our team at Jobs for Humanity. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality.About the TeamYou...
-
Product Support Representative Senior
1 week ago
Mississauga, Ontario, Canada FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way...
-
Product Support Specialist Senior
2 weeks ago
Mississauga, Ontario, Canada Cari Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Support Specialist Senior to join our team at Cari. As a Product Support Specialist Senior, you will be responsible for providing in-depth product support to our clients, working closely with internal teams to resolve client inquiries and issues.Key ResponsibilitiesProvide End-User...
-
Product Support Specialist Senior
2 weeks ago
Mississauga, Ontario, Canada Cari Full timeAbout the RoleWe are seeking a highly skilled and experienced Product Support Specialist Senior to join our team at Cari. As a Product Support Specialist Senior, you will be responsible for providing in-depth product support to our clients, working closely with internal teams to resolve client inquiries and issues.Key ResponsibilitiesProvide End-User...
-
Product Support Specialist Senior
2 weeks ago
Mississauga, Ontario, Canada FIS Full timeAbout the Role:FIS is seeking a highly skilled Product Support Specialist Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues.Key Responsibilities:Provide end-user help desk support and handle client inquiries and resolve support issuesEnsure...
-
Product Support Specialist Senior
2 weeks ago
Mississauga, Ontario, Canada FIS Full timeAbout the Role:FIS is seeking a highly skilled Product Support Specialist Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues.Key Responsibilities:Provide end-user help desk support and handle client inquiries and resolve support issuesEnsure...
-
Senior Auto Claims Representative
10 minutes ago
Mississauga, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
-
Mississauga, Ontario, Canada Stargate Logistics Ltd. Full timeJob Title: Senior Manager of Goods Production and LogisticsWe are seeking a highly skilled and experienced Senior Manager of Goods Production and Logistics to join our team at Stargate Logistics Ltd.Job Summary:The Senior Manager of Goods Production and Logistics will be responsible for overseeing the production and logistics operations of the company,...
-
Mississauga, Ontario, Canada Stargate Logistics Ltd. Full timeJob Title: Senior Manager of Goods Production and LogisticsWe are seeking a highly skilled and experienced Senior Manager of Goods Production and Logistics to join our team at Stargate Logistics Ltd.Job Summary:The Senior Manager of Goods Production and Logistics will be responsible for overseeing the production and logistics operations of the company,...
-
Senior Product Administrative Coordinator
1 month ago
Mississauga, Ontario, Canada Accoravillage Full timeAre you seeking a meaningful career that contributes to positive change? At Accoravillage, we offer rewarding opportunities that impact lives and foster growth. Join our dedicated team and help us create a better future for communities around the globe.Position: Senior Product Administrative CoordinatorReports to: Vice President, ProductPosition Type:...
-
Senior Applications Support Specialist
1 month ago
Mississauga, Ontario, Canada Citigroup, Inc Full timeSenior Applications Support SpecialistExperienced professional positionPlays a key role in the formulation of innovative methodologies and practicesCombines domain knowledge with industry insightsThis role represents an experienced professional position as a Senior Applications Support Specialist, playing a crucial role in the formulation of innovative...
-
Senior Sales Development Representative
4 weeks ago
Mississauga, Ontario, Canada Wesco Full timeAs a Senior Inside Sales Representative at Wesco International, Inc., you will play a pivotal role in driving sales growth through effective communication and proactive selling techniques. Your primary focus will be on building strong relationships with existing customers, identifying opportunities for upselling, and ensuring customer satisfaction. You will...
-
Senior Manager, Product Marketing
5 days ago
Mississauga, Ontario, Canada Walmart Canada Full timeSenior Manager, Product Marketing Job Description Drive growth strategies for Walmart Connect advertisers in stores, representing customer voice internally and externally, and partnering with cross-functional teams to shape product strategy and roadmap. Key Responsibilities: Support new product program launches at various life cycles, aligning with...
-
Senior Auto Claims Representative
6 days ago
Mississauga, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
-
Senior Auto Claims Representative
4 days ago
Mississauga, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
-
Senior Auto Claims Representative
4 days ago
Mississauga, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...
-
Senior Auto Claims Representative
6 days ago
Mississauga, Ontario, Canada Definity Full timeJob Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...