Product Support Representative Senior

2 weeks ago


Mississauga, Ontario, Canada FIS Global Full time

About the Role:

As a Product Support Representative Senior at FIS Global, you will be responsible for providing in-depth product support to our clients. This involves taking incoming inquiries to resolve customer concerns related to the installation, operation, maintenance, or application of our products.

About the Team:

You will be part of a dynamic team that supports our trading and compliance application. Your role will involve working closely with internal teams, such as development and operations, to resolve client inquiries or issues.

Key Responsibilities:

  • Provide end-user help desk support
  • Handle client inquiries and resolve support issues
  • Ensure that corporate KPIs are met
  • Provide in-depth product support and research client issues with appropriate teams
  • Troubleshoot problems with equipment or software applications and recommend corrective action
  • Document client inquiries and recurring technical issues to support product quality and product development
  • Perform other duties as assigned by the Support Manager

Requirements:

  • 3 years of Support Desk/Client Services experience
  • Experience troubleshooting and resolving client inquiries or issues with internal teams
  • Strong organizational, communication (written and verbal), strategic, technical, analytical, problem-solving, time management, and multi-tasking skills
  • Demonstrate professionalism, integrity, honesty, and commitment to company values
  • Ability to work independently; self-motivated and able to work efficiently in a fast-paced environment

Added Bonus:

  • Series 7 license – active or inactive
  • Knowledge of FIS products
  • Experience in compliance, trading, or securities
  • CompTIA or Microsoft Certifications or comparable experience

What We Offer:

  • Opportunities to innovate in fintech
  • Tools for personal and professional growth
  • Inclusive and diverse work environment
  • Resources to invest in your community
  • Competitive salary and benefits


  • Mississauga, Ontario, Canada FIS Global Full time

    Product Support Representative Senior: Provide in-depth product support to FIS clients, resolving customer concerns and collaborating with internal teams. About the role: As a Product Support Representative Senior, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during...


  • Mississauga, Ontario, Canada FIS Global Full time

    Product Support Representative Senior FIS is a leading provider of financial technology solutions, and we're seeking a highly skilled Product Support Representative Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues. About the Role: Provide...


  • Mississauga, Ontario, Canada Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Product Support Representative Senior to join our team at Jobs for Humanity. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality.About the TeamYou...


  • Mississauga, Ontario, Canada Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Product Support Representative Senior to join our team at Jobs for Humanity. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring that our products meet the highest standards of quality.About the TeamYou...


  • Mississauga, Ontario, Canada FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 0%The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way...


  • Mississauga, Ontario, Canada Cari Full time

    About the RoleWe are seeking a highly skilled and experienced Product Support Specialist Senior to join our team at Cari. As a Product Support Specialist Senior, you will be responsible for providing in-depth product support to our clients, working closely with internal teams to resolve client inquiries and issues.Key ResponsibilitiesProvide End-User...


  • Mississauga, Ontario, Canada Cari Full time

    About the RoleWe are seeking a highly skilled and experienced Product Support Specialist Senior to join our team at Cari. As a Product Support Specialist Senior, you will be responsible for providing in-depth product support to our clients, working closely with internal teams to resolve client inquiries and issues.Key ResponsibilitiesProvide End-User...


  • Mississauga, Ontario, Canada FIS Full time

    About the Role:FIS is seeking a highly skilled Product Support Specialist Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues.Key Responsibilities:Provide end-user help desk support and handle client inquiries and resolve support issuesEnsure...


  • Mississauga, Ontario, Canada FIS Full time

    About the Role:FIS is seeking a highly skilled Product Support Specialist Senior to join our team. As a key member of our Product Support Team, you will work closely with clients to provide in-depth product support and resolve complex issues.Key Responsibilities:Provide end-user help desk support and handle client inquiries and resolve support issuesEnsure...


  • Mississauga, Ontario, Canada Definity Full time

    Job Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...


  • Mississauga, Ontario, Canada Stargate Logistics Ltd. Full time

    Job Title: Senior Manager of Goods Production and LogisticsWe are seeking a highly skilled and experienced Senior Manager of Goods Production and Logistics to join our team at Stargate Logistics Ltd.Job Summary:The Senior Manager of Goods Production and Logistics will be responsible for overseeing the production and logistics operations of the company,...


  • Mississauga, Ontario, Canada Stargate Logistics Ltd. Full time

    Job Title: Senior Manager of Goods Production and LogisticsWe are seeking a highly skilled and experienced Senior Manager of Goods Production and Logistics to join our team at Stargate Logistics Ltd.Job Summary:The Senior Manager of Goods Production and Logistics will be responsible for overseeing the production and logistics operations of the company,...


  • Mississauga, Ontario, Canada Accoravillage Full time

    Are you seeking a meaningful career that contributes to positive change? At Accoravillage, we offer rewarding opportunities that impact lives and foster growth. Join our dedicated team and help us create a better future for communities around the globe.Position: Senior Product Administrative CoordinatorReports to: Vice President, ProductPosition Type:...


  • Mississauga, Ontario, Canada Citigroup, Inc Full time

    Senior Applications Support SpecialistExperienced professional positionPlays a key role in the formulation of innovative methodologies and practicesCombines domain knowledge with industry insightsThis role represents an experienced professional position as a Senior Applications Support Specialist, playing a crucial role in the formulation of innovative...


  • Mississauga, Ontario, Canada Wesco Full time

    As a Senior Inside Sales Representative at Wesco International, Inc., you will play a pivotal role in driving sales growth through effective communication and proactive selling techniques. Your primary focus will be on building strong relationships with existing customers, identifying opportunities for upselling, and ensuring customer satisfaction. You will...


  • Mississauga, Ontario, Canada Walmart Canada Full time

    Senior Manager, Product Marketing Job Description Drive growth strategies for Walmart Connect advertisers in stores, representing customer voice internally and externally, and partnering with cross-functional teams to shape product strategy and roadmap. Key Responsibilities: Support new product program launches at various life cycles, aligning with...


  • Mississauga, Ontario, Canada Definity Full time

    Job Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...


  • Mississauga, Ontario, Canada Definity Full time

    Job Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...


  • Mississauga, Ontario, Canada Definity Full time

    Job Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional service to our customers, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...


  • Mississauga, Ontario, Canada Definity Full time

    Job Title: Senior Auto Claims RepresentativeAt Definity, we're seeking a highly skilled Senior Auto Claims Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service, managing complex claims, and ensuring timely and fair resolutions.Key Responsibilities:Provide prompt,...