Product Advisor

1 month ago

Surrey, British Columbia, Canada OpenRoad Auto Group Full time
About OpenRoad Auto Group

We are a leading automotive retail group in Canada, representing 20 brands across 25 locations. Our mission is to provide an exceptional customer experience and to be the national leader in customer satisfaction.

Job Title: Product Advisor

We are seeking a highly motivated and results-driven Product Advisor to join our team at Surrey Honda. As a Product Advisor, you will be responsible for providing exceptional customer service, promoting new business, and selling new and pre-owned vehicles.

Key Responsibilities:
  • Provide exceptional customer service by determining each prospective client's vehicle needs
  • Promote new business and contribute to the company's customer base
  • Sell new and pre-owned vehicles, and demonstrate vehicles (including test drives)
  • Understand the terminology of the automobile business and keep abreast of technological changes in all products/inventory
  • Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment
  • Use closing techniques effectively and ask for help from management when necessary
  • Deliver new and pre-owned vehicles to customers and ensure they understand the vehicle's operating features, warranty, and paperwork
  • Introduce customers to Service Department personnel to emphasize the quality and efficiency of the dealership's service operations
  • Set goals for each month's productivity and plan and organize how to reach those objectives
  • Follow all dealership processes and procedures to ensure an excellent Customer Satisfaction Index rating
Requirements:
  • Good interpersonal skills and ability to communicate with others
  • Previous auto sales experience required
  • Strong computer skills (internet & MS Office) and ability to maintain records using a computerized system
  • Effective negotiation skills and ability to make sound decisions
  • A Current VSA MDC License and a valid British Columbia Driver's License with a good driving record
About the Role

This is an exciting opportunity to join a dynamic and progressive company that values its employees and customers. As a Product Advisor, you will have the opportunity to work with a variety of OEM brands, receive comprehensive training, and enjoy a competitive compensation package.

We are proud to be one of Canada's Best Employers and Best Managed Companies, and we are committed to providing a safe and inclusive work environment.

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