Customer Service Team Lead

4 weeks ago


White River, Canada North Central Co-Operative Incorporated Full time

Job Summary: We are seeking a highly skilled Customer Service Supervisor to join our team at North Central Co-Operative Incorporated. As a key member of our operations team, you will be responsible for resolving customer issues, supervising and coordinating activities of workers, and maintaining the operation of computer systems and equipment.

Key Responsibilities:

  • Resolve customer requests, complaints, and supply shortages in a timely and professional manner.
  • Supervise and coordinate activities of workers to ensure efficient and effective service delivery.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Conduct performance reviews and provide feedback to staff to improve performance and productivity.
  • Requisition materials and supplies as needed to support business operations.

Requirements:

  • 2 years of experience in a customer service or supervisory role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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