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Customer Service Representative

3 months ago

Courtenay, British Columbia, Canada London Drugs Limited Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Service Specialist at London Drugs Limited. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers in the General Sales area.

Key Responsibilities
  • Provide assistance to customers throughout the General Sales area, ensuring a superior shopping experience.
  • Handle customer issues and concerns in a professional and courteous manner.
  • Supervise the front end of the store, including monitoring cashier coverage, maintaining front end supplies, and replenishing change float.
  • Answer calls for customer assistance at the checkouts and provide support as needed.
  • Work effectively in a fast-paced environment, providing quality service to customers while maintaining a professional demeanor.
Requirements
  • Excellent customer service skills and a strong ability to work with customers in a professional and courteous manner.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Strong communication and interpersonal skills, with the ability to work well with colleagues and management.
  • Ability to handle stress and pressure in a calm and professional manner.
  • Previous experience in a customer-facing role, preferably in retail or sales.
What We Offer
  • A comprehensive benefits program, including medical, dental, and vision coverage.
  • Company-matched RRSPs and a competitive salary.
  • Ongoing training and education opportunities to support your career growth.
  • A positive and supportive work environment, with opportunities for advancement and professional development.

We are an equal opportunity employer committed to building an inclusive and diverse workforce. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.