Senior Director, Network Operations

3 weeks ago

Gatineau, Quebec, Canada Telesat Full time
Job Title: Senior Director, Network Operations

Telesat is seeking a highly experienced Senior Director, Network Operations to lead our Network Operations team in delivering exceptional customer service and ensuring the reliability and security of our satellite-delivered communications solutions.

Main Responsibilities:
  • Optimize the flow and responsiveness of all departments to create a superior customer service experience.
  • Provide leadership to all managers in the department and provide feedback and mentoring to meet service standards and maximize operational effectiveness.
  • Work with the Network Operations Budget Coordinator and VP to develop and manage/report on operating and capital budgets for groups under direction.
  • Ensure proper metrics are in place to report on serviceability and financial performance of the Division.
  • Act as the primary interface for other Departments when the role of Network Operations is required to meet LEO business requirements.
  • Ensure H&S procedures/policies are in place and actively monitored and reported on in co-operation with HR.
  • Identify, establish and manage relationships with technology partners for the development/continued maintenance of infrastructure elements required to meet service SLO's with end users.
  • Effectively manage and further develop/expand LEO NO teams to ensure that all technical, commercial and delivery objectives are met in a timely and cost-effective manner.
Education and Experience Required:
  • An Electronics Engineering, Technologist Diploma or Degree, are the minimum consideration for this position.
  • Minimum of 15 years of experience in satellite systems implementation/maintenance with emphasis on the total customer service experience.
  • Minimum of 15 years in a management role with direct reports in a related field is required.
  • Minimum of 10 years experience in budget preparation, presenting and reporting is essential in this role.
Specialized Knowledge, Skills and Abilities:
  • Expert knowledge of satellite communication technologies with strong emphasis on earth station and satellite spectrum, operational performance measurement and reporting to meet stated SLO's.
  • Expert knowledge of satellite modems and satellite earth station technology, performance and global supply chain challenges to meet SLO's.
  • Expert knowledge of common Network Topologies used in both the satellite and terrestrial telecommunications networks.
  • Expert knowledge of satellite access network techniques, acquisition, tracking, modulation, coding and associated network performance parameters.
  • Excellent communicator with the ability to summarize complex problems, solutions and recommendations.
  • Fluent in English, written and spoken required. Bilingual in French is ideal.
Decision making and Supervision:
  • Critical data review and timeliness of action are critical.
  • Ability to accept responsibility for end result of success or failure is a key requirement.
  • Collaborative decision making with all team members is a focus of strength for this position.
  • Supervision exercised over performance objectives and management of managers and their reports.
Working Conditions:
  • Working environment is generally a comfortable indoor office environment, but may be required to be at customer facilities, earth stations or regional company facilities.
  • Occasional travel is anticipated, domestic and/or international.
  • Ability to respond to emergencies on a 24/7 basis is expected.

Commitment: Full Time Hire - (FTE with Benefits)

Department: Network Operations - Network Management

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