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Port Alberni, British Columbia, Canada Hospitality Inn Hotel Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel.Job Summary:The Front Desk Agent will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Guest...
Front Desk Associate
2 months ago
We are seeking a highly organized and customer-focused Front Desk Agent to join our team at Hospitality Inn Hotel. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
- Front Desk Operations: Process group arrivals and departures, take, cancel and change room reservations, and provide information on hotel facilities and services.
- Communication: Answer telephone and relay telephone calls and messages, and provide general information about points of interest in the area.
- Financial Transactions: Process guests' departures, calculate charges, and receive payments, as well as balance cash and complete balance sheets and cash reports.
- Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
- Emergency Procedures: Follow emergency and safety procedures, and perform clerical duties such as faxing, filing, and photocopying.
- Customer Service: Provide customer service, assist clients/guests with special needs, and contact customers to deliver requested wake-up calls.
- Education: Secondary (high) school graduation certificate.
- Work Environment: Fast-paced environment.
- Personal Suitability: Dependability, efficient interpersonal skills, flexibility, and reliability.
- Experience: Will train.
35 to 40 hours per week, with a permanent employment opportunity.
Language of work: English.
