Customer Service Representative

1 month ago


Kamloops, British Columbia, Canada Mobile Snap Full time
Job Description

We are seeking a highly skilled and organized Customer Service Representative to join our team at Mobile Snap. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our services.

Key Responsibilities
  • Co-ordinate special publicity events and promotions to engage with our customers and promote our services.
  • Address customers' complaints or concerns in a professional and courteous manner, ensuring that their issues are resolved promptly and efficiently.
  • Answer inquiries and provide information to customers about our services, products, and policies.
  • Arrange for billing and refunds in a timely and accurate manner, ensuring that our customers are satisfied with the service they receive.
  • Maintain records and statistics to track customer interactions and service delivery, providing valuable insights to improve our services.
  • Perform general office duties as required, including receiving and logging complaints, and receiving payments.
Requirements
  • Experience in customer service or a related field is an asset.
  • Permanent position with a regular schedule of 40 hours per week.
  • Language of work: English.


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