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Sales Associate

1 week ago

Fredericton, New Brunswick, Canada Graybar Energy Ltd. Full time

About Us

At Graybar Energy Ltd., we are a leader in the distribution of high-quality electrical, automation, and telecommunications products that support operations through related supply chain management and logistics services.

We operate over 35 branches across Canada, offering a competitive compensation and benefits package to our employees. We are proud to be one of Canada's largest employee-owned companies, with the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Job Summary

The Counter Customer Service Representative provides our customers with a high level of customer service, effectively handling customer inquiries and order processing. The CCSR delivers high-quality customer care following corporate objectives and revenue goals.

Responsibilities:

  • Sell merchandise to customers over the counter, ensuring every customer experience meets Graybar Energy Ltd.'s quality standards.
  • Provide technical support on product selection and application.
  • Maintain quality service by following organization standards.
  • Place new merchandise on display.
  • Track stock out items and recommend new stock.
  • Maintain inventory controls by collecting stock location orders and printing requests.
  • Provide customer feedback to the Branch Manager in a timely fashion.
  • Regularly assist in the warehouse to help receive, pick, and ship out products.
  • Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area.
  • Maintain a safe and clean work environment by keeping shelves and workstations neat; complying with procedures, rules, and regulations.
  • Must be willing to carry an emergency pager on a rotational basis.

Requirements:

  • Minimum Grade 12 education.
  • One to three years of related warehouse/customer service experience desired in a distribution setting is considered an asset.
  • Knowledge of data and communications and electrical products is preferred.
  • The candidate must have the ability to do light to moderate lifting (up to 60 lbs).
  • Must exhibit excellent time management and organizational skills.
  • Ability to prioritize work and be flexible.
  • Consistently able to meet deadlines.
  • Possesses solid relationship-building skills to cultivate and develop customer loyalty.
  • Strong customer service and troubleshooting skills are a must.
  • Practice excellent verbal and written communication skills.
  • Must demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Proven proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.
  • Willingness to go the extra mile.