Account Manager

6 days ago

Fort McMurray, Canada Komatsu Full time
Job Overview

Reports to: Regional Manager, Northern Alberta

Shift: 5 x 2; Mon – Fri, 8 hours per day

Location: Fort McMurray, Alberta

Relocation: This position offers relocation to Canadian Residents.

Responsibilities
  • To be key contact person for the customer's account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
  • To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
  • Ensure external customer expectations are met (i.e. parts, equipment availability, etc.).
  • Develop contingency plans for addressing critical shortages quickly and cost effectively.
  • Accountability for all of the operational processes related to role and delivering performance on budget.
  • Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines.
  • Offer technical assistance and deliver the customer's requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer's needs.
  • Gather and present information to the customer.
  • To assist and provide support for the customer's machine projects.
  • To develop and maintain key metrics and practices to identify opportunities for the customer.
  • Negotiate and administer contracts with the customer.
  • Work with internal departments/personnel and the customer's maintenance planners to manage parts planning function for the customer.
  • Ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
  • Facilitate on site parts planning and review planning of forecasted benchmark components.
  • Review and submit Warranty Claims on the customer's behalf.
  • Provide quotations for products, contract or parts supply when required.
Qualifications
  • 5 years' experience working directly in sales focused or similar account management role
  • Bachelor's degree in business development or a related field or equivalent work experience
  • General Heavy Equipment knowledge, with basic mechanics, hydraulics and electric knowledge
  • Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the general public
  • Must be self-motivated with sales driven attitude
  • 5 + years of parts and/or operations experience with continuously expanding professional experience
  • Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
  • Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels
  • Strategic thinker - strong ability to see opportunities and ability to convert into added value proposal for our clients
Company Overview

Komatsu is a leading provider of innovative solutions for the construction, mining, industrial, and forestry industries. Our diverse product line is supported by advanced IoT technologies, regional distribution channels, and a global service network. We strive to maximize value for our customers through our products and services.

Our company is committed to diversity and inclusion, driving business results and creating a better future for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

We are striving to build respectful partnerships with the Indigenous Peoples in Canada, acknowledging that most of our team members gather, work, and play on the traditional and ancestral homelands of Indigenous Peoples and Nations across Turtle Island, each with their own unique history, culture, and traditions.

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