Customer Service Representative

1 month ago

Mississauga, Ontario, Canada Graphic Packaging International Full time

Job Summary:

We are seeking a highly skilled Customer Advocate to join our team at Graphic Packaging International Canada, ULC. As a Customer Advocate, you will be responsible for providing exceptional customer service, ensuring timely order fulfillment, and resolving any issues that may arise.

Key Responsibilities:

  • Communicate with customers, sales, and production teams to provide timely follow-up on order status and resolve any issues.
  • Interface with internal customers to ensure all requirements are met for order processing.
  • Act as a liaison between customers and internal teams to resolve quality and working capital issues.
  • Provide reporting to customers on order status and inventory levels.
  • Collaborate with the sales team to develop new business opportunities with existing customers.
  • Ensure accurate pricing of orders and shipments.
  • Act as a backup for CCRs on vacation.
  • Develop and implement process improvements to enhance customer satisfaction and order fulfillment efficiency.

Requirements:

  • Solid knowledge of customer account management and order fulfillment processes.
  • Positive and progressive order fulfillment experience.
  • Demonstrated understanding of the impact of order fulfillment on cash flow.
  • Experience in a manufacturing environment, preferably in a converting facility.
  • Fluently bilingual (French and English) is an asset.
  • Excellent verbal and written communication skills.
  • Excellent problem-solving skills.
  • High degree of organization and attention to detail.
  • Successful management and prioritization skills.

Working Conditions:

  • General schedule is an 8-hour M-F assignment.
  • On-call scheduling, logistics, and materials resource outside normal work hours.

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