Senior Manager, Software Quality Assurance Lead

3 weeks ago

Ottawa, Ontario, Canada IQVIA Full time

We are seeking a highly motivated and experienced Senior Manager, Software Quality Assurance who wants to make a difference to the health of the world. Consisting of a variety of platform modules developed by our teams and data privacy experts, these platform solutions provide Life Sciences and Healthcare customers advanced possibilities to anonymize data while optimizing the quality and vastness of their data, simultaneously. This is your opportunity to work at the forefront of technology whilst leading a large, global team to success and overall contributing to IQVIA's mission to create a healthier world.

As a Senior Manager, Software Quality Assurance, you will be responsible for two teams with around 8 or 9 direct reports and some offshore resources. The larger is the QA team, who are responsible for testing, measuring, and ensuring quality across our platform. The second team is our L3 (Level 3) platform support team. When our Level 1 and 2 support teams cannot resolve an issue, it gets escalated to your team to resolve. For both the QA team and L3 team, we will look to you to drive continuous improvement.

Responsibilities will include:

  • Day-to-day line management of a multinational group of Software & Resource Testers and L3 product support resources with specialties ranging from application & API performance testing to ML model validation.
  • Establishes advanced software QA/test strategies, standards and, methods and conducts complex software tests.
  • Develop and drive quality assurance KPIs and metrics. Measuring, tracking, and reporting on quality across the platform.
  • Inspire the team and drive employee engagement. Promote rewarding career development pathways for test team members.
  • Devises improvements to current procedures and develops models of possible automated and future configurations. Performs workflow analysis and recommends quality improvements.
  • Work closely with client support organization resolving client requests and to promote client satisfaction.
  • Managing resource allocation across multiple software and resource projects.
  • Manage overall team performance and growth.
  • Working with Head of Privacy Analytics Platform, assess and drive continuous improvement initiatives within the department and special projects.
  • Our ideal candidate will have:
  • 10+ years managing software test teams, providing L3 product support, and driving continuous improvement initiatives.
  • Experience in creating and motivating high performance teams.
  • A desire to keep learning and stay current with new technologies.
  • The ability to reason about software and a passion for finding subtle ways to break it.
  • Exceptional communication and collaboration skills.
  • Strong leadership skills.
  • Strong team player.
  • Meticulous attention to detail.

Technical Requirements:

  • Automated end-to-end user interface testing experience.
  • Performance and load testing experience.
  • Experience with Python, Perl, JavaScript, or other scripting languages.
  • ML and NLP testing experience would be considered an asset.
  • Experience with AWS or Azure solutions would be considered an asset.
  • Experience with automation and engineering collaboration tools.
  • Experience managing and executing automated and manual test plans.
  • Project Management experience in large/complex organizations.
  • Degree or equivalent experience in computer science, mathematics, physics, or a related discipline.

This opportunity is flexible to hybrid working in Ottawa Canada. The successful candidate will be expected to manage their schedule to allow productive overlaps with Canadian and Europe business hours.

At Privacy Analytics, a wholly owned subsidiary of IQVIA, we look for the very best people and then give them meaningful work to do. We don't simply think about jobs and tasks – we think about career growth and contributions. By joining us you will become part of a fast-paced, highly skilled engineering team that takes their craft seriously.

IQVIA est fière d'être un employeur offrant l'égalité des chances et nous nous engageons à créer un environnement diversifié et inclusif. Nous ne pratiquons aucune discrimination fondée sur la base de tout motif de discrimination interdit applicable, y compris, mais sans s'y limiter, la race, la religion, la couleur, l'origine nationale, le sexe, l'orientation sexuelle, l'âge, l'état civil ou le handicap. Des accommodements pour les candidats avec un handicap sont disponibles à toutes les étapes du processus de recrutement, sur demande. Si vous avez une déficience physique ou un handicap nécessitant un accommodement, nous vous encourageons à le divulguer lors du processus de recrutement afin qu'IQVIA puisse vous accommoder de manière appropriée.

IQVIA est l'un des principaux fournisseurs mondiaux d'analyses avancées, de solutions technologiques et de services de recherche clinique pour l'industrie des sciences de la vie. Nous tenons à repousser les limites de la science humaine et de la science des données pour avoir le plus grand impact possible - pour aider nos clients à créer un monde plus sain. Pour en savoir plus, consultez le site

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a physical impairment or a disability that requires an accommodation, we encourage you to disclose this during the recruiting process so that IQVIA can appropriately accommodate you.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

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