Senior Manager, Software Quality Assurance Lead

4 weeks ago

Ottawa, Ontario, Canada IQVIA Full time
Job Title: Senior Manager, Software Quality Assurance

We are seeking a highly motivated and experienced Senior Manager, Software Quality Assurance who wants to make a difference in the health of the world. Our platform solutions provide Life Sciences and Healthcare customers with advanced possibilities to anonymize data while optimizing the quality and vastness of their data, simultaneously.

Responsibilities:
  • Day-to-day line management of a multinational group of Software & Resource Testers and L3 product support resources with specialties ranging from application & API performance testing to ML model validation.
  • Establishes advanced software QA/test strategies, standards and, methods and conducts complex software tests.
  • Develop and drive quality assurance KPIs and metrics. Measuring, tracking, and reporting on quality across the platform.
  • Inspire the team and drive employee engagement. Promote rewarding career development pathways for test team members.
  • Devises improvements to current procedures and develops models of possible automated and future configurations. Performs workflow analysis and recommends quality improvements.
  • Work closely with client support organization resolving client requests and to promote client satisfaction.
  • Managing resource allocation across multiple software and resource projects.
  • Manage overall team performance and growth.
  • Working with Head of Privacy Analytics Platform, assess and drive continuous improvement initiatives within the department and special projects.
Requirements:
  • 10+ years managing software test teams, providing L3 product support, and driving continuous improvement initiatives.
  • Experience in creating and motivating high performance teams.
  • A desire to keep learning and stay current with new technologies.
  • The ability to reason about software and a passion for finding subtle ways to break it.
  • Exceptional communication and collaboration skills.
  • Strong leadership skills.
  • Strong team player.
  • Meticulous attention to detail.

This opportunity is flexible to hybrid working in Ottawa, Canada. The successful candidate will be expected to manage their schedule to allow productive overlaps with Canadian and Europe business hours.

At IQVIA, we look for the very best people and then give them meaningful work to do. We don't simply think about jobs and tasks – we think about career growth and contributions. By joining us, you will become part of a fast-paced, highly skilled engineering team that takes their craft seriously.

IQVIA is proud to be an equal opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request.

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