Senior Manager

6 days ago

Ottawa, Ontario, Canada IQVIA Full time

We are seeking a highly motivated and experienced Senior Manager, Software Quality Assurance who wants to make a difference in the health of the world. Consisting of a variety of platform modules developed by our teams and data privacy experts, these platform solutions provide Life Sciences and Healthcare customers advanced possibilities to anonymize data while optimizing the quality and vastness of their data, simultaneously.

This is your opportunity to work at the forefront of technology while leading a large, global team to success. As Senior Manager, Software Quality Assurance, you are responsible for two teams with around 8 or 9 direct reports and some offshore resources. The larger team is the QA team, who are responsible for testing, measuring, and ensuring quality across our platform. The second team is our L3 platform support team. When our Level 1 and 2 support teams cannot resolve an issue, it gets escalated to your team to resolve. For both the QA team and L3 team, we will look to you to drive continuous improvement.

**Responsibilities include:**

  1. Day-to-day line management of a multinational group of Software and Resource Testers and L3 product support resources with specialties ranging from application and API performance testing to ML model validation.
  2. Establishes advanced software QA/test strategies, standards, and methods and conducts complex software tests.
  3. Develops and drives quality assurance KPIs and metrics, measuring, tracking, and reporting on quality across the platform.
  4. Inspires the team and drives employee engagement, promoting rewarding career development pathways for test team members.
  5. Devises improvements to current procedures and develops models of possible automated and future configurations, performs workflow analysis, and recommends quality improvements.
  6. Works closely with client support organizations, resolving client requests, and promoting client satisfaction.
  7. Manages resource allocation across multiple software and resource projects.
  8. Manages overall team performance and growth.
  9. Works with the Head of Privacy Analytics Platform to assess and drive continuous improvement initiatives within the department and special projects.

**Ideal candidate requirements:**

  1. 10+ years of managing software test teams, providing L3 product support, and driving continuous improvement initiatives.
  2. Experience in creating and motivating high-performance teams.
  3. A desire to keep learning and stay current with new technologies.
  4. The ability to reason about software and a passion for finding subtle ways to break it.
  5. Exceptional communication and collaboration skills.
  6. Strong leadership skills.
  7. Strong team player.
  8. Meticulous attention to detail.

**Technical requirements:**

  1. Automated end-to-end user interface testing experience.
  2. Performance and load testing experience.
  3. Experience with Python, Perl, JavaScript, or other scripting languages.
  4. ML and NLP testing experience would be considered an asset.
  5. Experience with AWS or Azure solutions would be considered an asset.
  6. Experience with automation and engineering collaboration tools.
  7. Experience managing and executing automated and manual test plans.
  8. Project Management experience in large/complex organizations.
  9. Degree or equivalent experience in computer science, mathematics, physics, or a related discipline.

This opportunity is flexible to hybrid working in Ottawa, Canada. The successful candidate will be expected to manage their schedule to allow productive overlaps with Canadian and European business hours.

At Privacy Analytics, a wholly owned subsidiary of IQVIA, we look for the very best people and then give them meaningful work to do. We don't simply think about jobs and tasks – we think about career growth and contributions. By joining us, you will become part of a fast-paced, highly skilled engineering team that takes their craft seriously.

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