Global Learning Facilitation Manager

7 hours ago

London, Ontario, Canada TD Bank Full time

The Senior Manager, Global L&D Facilitation is accountable for leading a cross-functional team of facilitators as they deliver strategic and high-impact learning programs throughout TD Bank. This role is responsible for designing and implementing the global facilitation strategy to ensure colleagues are appropriately aligned and upskilled to deliver solutions that enhance employee skills, drive business objectives, and support TD's learning culture.

Working in close partnership with the Learning & Development (L&D) leadership team, the Senior Manager will apply best practice and operational effectiveness as he/she thinks globally, but acts locally. This includes connectivity with the Head of U.S L&D, who will ensure the U.S bank has the necessary resources and quality in delivery to address all U.S learning needs.

This role involves:

  • Overseeing the North American facilitation team responsible for delivering training programs aligned with TD's business goals and regulatory requirements.
  • Collaborating with extended Learning & Development leaders and business stakeholders to understand and address line of business needs through learning delivery.
  • Acting as a key contact for global stakeholders regarding facilitation strategy, training outcomes, and continuous improvement.
  • Implementing and managing scalable training delivery strategies that build regional and cultural contexts into relevant program offerings.
  • Overseeing the mitigation of all global training delivery risks and effectively managing issues resolution, escalating unresolved issues or high-impact risks to the VP in a timely manner.
  • Providing guidance and resources to facilitators on emerging trends, tools, and methods for effective training delivery.
  • Championing team development by actively supporting initiatives that seek to enhance team performance, engagement, and drive program effectiveness through Delivery Managers.
  • Developing and leading the implementation of Facilitation standards to drive consistent practices for training modules (i.e., in-person, virtual) across all programs.

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