Insurance Program Manager

7 days ago

Stratford, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking an Insurance Program Manager to join our team in Stratford, Ontario. As an Insurance Program Manager, you will be responsible for ensuring the overall success of our Insurance Canada Processing Centre team.

About the Role

In this role, you will champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. You will accurately process customer and internal requests for changes, actions, and corrections related to creditor insurance from domestic branches, other bank departments, contact centre, and Insurance Canada Service Centre (ICSC).

  • Manage inbound 800 Line to respond to telephone inquiries by ensuring that action is taken to fully address the inquiry. The 800 Line is an internal line primarily used by branch and contact centre for Insurance support and inquiries.
  • Assist with investigations and complaint resolution to support resolving customer inquiries and escalations, including issue management and remediation activities.
  • Maintain strict adherence to established operating and security procedures, adhering to established Bank regulations and procedures within assigned authority and responsibility.
  • Report and/or escalate unusual occurrences or fraudulent activity to the Supervisor, with recommendations where appropriate.
  • Complete all required compliance training and adhere to policies (e.g., Anti-money Laundering, Guidelines for Business Conduct).
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.

This is a unique opportunity to work in a hybrid environment and contribute to the success of our team. We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

About Scotiabank

Scotiabank is a leading bank in the Americas, guided by our purpose: 'for every future.' We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services, including personal and commercial banking, wealth management, and private banking, corporate and investment banking, and capital markets.

Requirements
  • Previous administration experience in an office setting.
  • Knowledge of creditor insurance products, programs, policies, and procedures would be considered an asset.
  • Strong verbal and written communication skills.
  • Proven analytical, problem-solving, and organization skills.
  • Knowledge of Scotiabank's accounting controls and regulatory compliance requirements, as well as systems (Intralink, PEGA, TLS, CIS, ED, MIMS, AS400, KS) would be considered an asset.

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