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Customer Service Team Lead

2 months ago

Regina, Saskatchewan, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Description

The Manager of Customer Service General is responsible for the strategic leadership and direction of the RB Global Customer Service team. The role oversees all methods of communication and ensures alignment with corporate strategy through key performance indicators (KPIs).

Key Responsibilities
  • Develop and implement customer service strategies to drive business growth and customer satisfaction
  • Lead a team of customer service professionals to achieve KPIs and exceed customer expectations
  • Collaborate with cross-functional teams to ensure seamless communication and process improvements
  • Monitor and analyze customer feedback to inform service enhancements
  • Stay up-to-date with industry trends and best practices to maintain a competitive edge
Requirements

To succeed in this role, you will need strong leadership and communication skills, as well as the ability to analyze complex data and drive business results. Experience in customer service leadership and a passion for delivering exceptional customer experiences are essential. If you are a strategic thinker with a customer-centric approach, we encourage you to apply for this exciting opportunity.