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Customer Service Liaison

2 months ago

Debert, Nova Scotia, Canada Kohltech Full time

Job Summary: As a Customer Service Representative at Kohltech, you will play a vital role in ensuring the highest level of customer satisfaction. You will work closely with our dealers to identify their needs and provide solutions that meet their long-term goals.

Key Responsibilities:

  • Offer tailored product solutions to dealers and potential clients, leveraging your knowledge of our product offerings.
  • Respond to daily customer inquiries and promote the Quality and Service of the Kohltech brand to drive revenue growth.
  • Maintain a high level of service to existing customers to maximize revenue returns.
  • Deliver quotations for products to dealers/customers in a timely and efficient manner.
  • Stay up-to-date on evolving product lines to provide expert advice to customers.
  • Proactively resolve customer-related issues and provide professional support for all inquiries.
  • Collaborate with internal departments to meet company objectives and customer needs.
  • Perform other duties as required to support our network of companies.

Requirements:

  • Post-secondary education or a combination of education and relevant work experience.
  • A minimum of one year's experience interacting with others in a professional setting and building client relationships.
  • Strong communication, organizational, and analytical skills.
  • Ability to work in a team environment with minimal supervision.
  • Ability to multitask and adjust priorities based on customer needs.
  • Proficiency in Microsoft Office Products and strong computer skills.
  • Exposure to the building supplies industry is an asset.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to submit your application. Please include a resume and cover letter outlining your qualifications and experience.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Work Location: Debert, NS