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Desktop Support Specialist
2 months ago
Job Summary
Hamilton Police Service is a leading law enforcement agency in Ontario, Canada, dedicated to providing exceptional public safety services to the community. We are seeking a highly skilled and motivated Desktop Support Specialist to join our team.
Key Responsibilities
- Collaborate with Infrastructure and Operations staff to plan and test operating system or hardware upgrades to the standard desktop or mobile workstation environment.
- Create and deploy desktop operating system images utilizing MS Endpoint Configuration Manager.
- Assist in evaluating new desktop and mobile computer hardware and equipment and deploy new desktop and mobile technology according to the hardware replacement plan.
- Evaluate and deploy new desktop and mobile applications, documenting installation, troubleshooting and maintenance procedures for Service Desk use.
- Coordinate with Business Applications & Solutions team for testing and deployment of corporate application software on desktop computers and in vehicles.
- Install and maintain in-vehicle computer equipment, including mobile workstation, modem and peripherals.
- Maintain inventory of all desktop and mobile workstation hardware and desktop software using Asset Tracking software tools.
- Coordinate secure disposal of computer technology assets, including hard drive wiping and preparing for asset disposal.
- Review, diagnose and resolve client hardware and software issues, providing workarounds and/or solutions to Service Desk staff.
- Support the implementation of new computer projects and installations.
- Liaise with third party support and equipment vendors to resolve technical support issues.
Requirements
- Minimum two (2) year Community College Diploma in the field of Computer Science or Computer Engineering, or a related technical field.
- Total minimum 3 years of experience in the IT field, supporting technologies such as Active Directory, DNS, DHCP, and group policies.
- Working knowledge of Microsoft System Center Configuration Manager (SCCM) or other imaging and deployment software.
- Valid Class G Driver's License, or the equivalent, with ability to drive a vehicle in Ontario with full driving privileges.
- MCSE Desktop Infrastructure and Server Certification, or equivalent.
Skills and Competencies
- Technical background in troubleshooting, repair, and maintenance of computers and peripherals in a Microsoft Windows environment.
- Basic understanding of electrical wiring.
- Proficient in Microsoft Office Suite (e.g. 2016), especially MS Excel for tracking and reporting on inventory.
- Exceptional written and oral communication skills, including documentation skills with high attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation and highly self-motivated.
- Ability to work independently.
What We Offer
Hamilton Police Service offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a workplace culture that is inclusive and reflects the diversity of the communities we serve.
